Deepak D Email & Phone Number

United Arab Emirates

Worked with multiple clients globally and completed the project on the committed time frame▪ Successfully completed the projects of GMPLS, MPLS and DIA▪ Collaborating with internal and external stakeholders to gather project requirements▪ Creating project schedules from planning to execution▪ Adhering to project risks and compliance▪ Conducting biweekly meeting with Project owners to discuss the gaps, updating the developments and informing the next course of action, RFS date▪ Addressing and resolving concerns raised by contractors, minimizing hurdles and setbacks▪ Constant follow-ups with the clients regarding their requirements, and support & coordinate with the team for the proper execution▪ Focuses IT team on business objectives to ensure that project is completed on time, within budget and as per client’s expectations▪ Researching vendors for pricing, equipment availability▪ Developed and maintained productive working relationships with project owners, business functions, vendors, internal teams and other project stakeholders▪ Guided the team on resource requirements, methodologies, tasks, dependencies, deliverable’s, risks, and other issues through the life of the project

Chennai Area, India

▪ Successfully completed system development activities including testing (verification/validation), implementation, and quality assurance▪ Conducted project kick-off meetings, defined project objectives, and scope tracked risks, assumptions, and managed detailed project schedules▪ Prioritized customer requests for enhancements or system changes to meet project deliverables▪ Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies▪ Interviewed applicants for support and consulting team and assisted with the hiring process▪ Worked closely with Business Analyst and System Configuration Analyst ensure system met clients' requirements2▪ Managed an entire implementation from the initial training to the "go-live"▪ Assist the Project manager in supervising the work of team members and tracking overall work progress▪ Assisted Project Manager in preparing project status reports, pointing the gaps, process improvements by performing root cause analysis for weekly meetings▪ Assisting Project Manager with presentations and written communications

Chennai, Tamil Nadu, India

▪ Advanced planning of release window and cycles across a portfolio▪ Conducted regular meetings, facilitate communications, ensured coordination, and cooperation among team members▪ Measured and monitored progress to ensure releases are delivered on time within the target period▪ Facilitate clear communication between the Clients and the team regarding issues/concerns involving customer satisfaction with a proper solution▪ Established strong relationship with customers

Chennai, Tamil Nadu, India

▪ Provided L2 Remote desktop support to Scope International and Standard Chartered Bank Employees▪ Troubleshooting problems related to Cisco VPN Configurations▪ Provided first call resolutions via state-of-the-art on-line tools [Remedy] and knowledge databases

Chennai, Tamil Nadu, India

▪ Provided support for Microsoft customers, troubleshooting Windows OS related issues.▪ Troubleshooting Internet Connectivity issues, and other desktop applications