Deepak D Email & Phone Number

United Arab Emirates

• Worked with multiple clients globally and completed the project on the committed time frame
• Successfully completed the projects of GMPLS, MPLS and DIA
• Collaborating with internal and external stakeholders to gather project requirements
• Creating project schedules from planning to execution
• Adhering to project risks and compliance
• Conducting biweekly meeting with Project owners to discuss the gaps, updating the developments and informing the next course of action, RFS date

Chennai Area, India

• Successfully completed system development activities including testing (verification/validation), implementation, and quality assurance
• Conducted project kick-off meetings, defined project objectives, and scope tracked risks, assumptions, and managed detailed project schedules
• Prioritized customer requests for enhancements or system changes to meet project deliverables
• Measuring, monitoring and reporting on customer satisfaction and vendor performance and implementing continuous improvement strategies
• Interviewed applicants for support and consulting team and assisted with the hiring process
• Worked closely with Business Analyst and System Configuration Analyst ensure system met clients' requirements2

Chennai, Tamil Nadu, India

• Advanced planning of release window and cycles across a portfolio
• Conducted regular meetings, facilitate communications, ensured coordination, and cooperation among team members
• Measured and monitored progress to ensure releases are delivered on time within the target period
• Facilitate clear communication between the Clients and the team regarding issues/concerns involving customer satisfaction with a proper solution
• Established strong relationship with customers

Chennai, Tamil Nadu, India

• Provided L2 Remote desktop support to Scope International and Standard Chartered Bank Employees
• Troubleshooting problems related to Cisco VPN Configurations
• Provided first call resolutions via state-of-the-art on-line tools [Remedy] and knowledge databases

Chennai, Tamil Nadu, India

• Provided support for Microsoft customers, troubleshooting Windows OS related issues.
• Troubleshooting Internet Connectivity issues, and other desktop applications