> Oversee all aspects of ground operations, ensuring adherence to safety protocols, company policies & regulatory requirements.> Manage & lead a team of Manager’s, Duty Officer’s ,& staff providing leadership, guidance & training. > Develop & implement efficient ground handling procedures, resulting in increased productivity & customer satisfaction.> Prepare & manage the ground operations budget, allocating resources effectively to meet operational demands while keeping costs under control.

➢ Ensuring accurate check on safety equipment ➢ Greetings the passengers on board & guiding them to their seats ➢ Explaining safety procedures & implementing the procedures flawlessly in emergency situations ➢ Ensure safety checks prior to take-off &landing ➢ Answering passenger queries on the flight ➢ Ensuring that all hand luggage is securely stored away & no luggage left in the overhead lockers post landing. ➢ Ensuring all meals, refreshments & stocks are on board & is served to passengers immaculately ➢ Assisting with first aid to passengers, if necessary. ➢ Special assistance for Handicap/ Wheelchair.

➢To provide world class flying experience across the network.➢Ensure the team meets international service standards.➢To conduct Inflight briefing with the team to comply with company's helath and safety guidelines.➢Resolving customer complaints and grievances by following company's standard operating procedures➢To Mentor,evaluate and sign off new recruits crew competency.➢To furnish detailed flight reports comprising customer data process and team performance.

• Supervising Check-in Counters and VIP customers. • Handling staff and wait list customers at check-in counter. • Ensuring boarding gate procedures are followed with reconciliation of boarding gate passes at the gate. • Handling of misconnected customers and providing them hotel accommodation and assisting them for further booking. • Handling customers at arrival counters and solving their queries. • Convince and enroll customers for frequent flier program. • Administrative work (Closing departure flight monitoring customers meals, additional crew member seats).