Deepak Dhawan Email & Phone Number

Bellevue, WA

• Led the global “Big Data” function for Global Customer Operations, the primary non-web customer facing organization, charged with strengthening the customer relationship while optimizing operating costs.
• Implemented the ‘single source of truth’ data repository, empowering users, managers and executives to make better tactical and strategic decisions based on data; implemented Agile to increase quality and throughput.
• Reshaped the data science capability by implementing a professional services model, resulting in significant gains in productivity, efficiency and transparency; significantly increased the ‘test & learn’ capability.

Bellevue, WA

• Led the Corporate Development, Corporate Marketing and IT functions at a privately owned Healthcare IT software and solutions provider, growing 50-100% annually.
• Reshaped the IT function from a ‘fire-fighting, start-up team’ to a professionally managed organization. Rebuilt the senior team and laid the foundation for future growth with the first annual plan for the function.
• Built a foundation of relationships with the financial community in preparation for future company needs.

Bellevue, WA

• Led a ~250-400 person team, the core operation of a pre-IPO software services company (revenue $100M+) providing mobile portal, storefront, search and messaging software to major wireless carriers.
• Revamped cost structure, integrated offshore development, changed cost trajectory and implemented cost management discipline. Achieved dramatic EBITDA turnaround in a year, prepared the company for an IPO.
• Created and implemented the first-ever financial and capacity planning model which enabled accurate forecasting of staffing level; resulted in improved profitability from accurate estimation of project costs.

• Led CEO driven strategic initiative to re-capture the exploding online, mobile and device based video eco-system.
• Built core foundational elements of the business plan, a cross-functional team, and the market development plan; led early global business development effort targeted at leading players in the content market space.
• Developed product Beta and v1.0 and successfully implemented early functional trial of technology.

• Led global marketing for the core software platform portfolio and CDN services, representing $35-40M revenue. Also led inside sales in North America, representing $12M revenue.
• Rebuilt the global marketing function, including product planning, product management and market support. Significantly increased direct contribution margins from a declining, maturing business.
• Rebuilt world class product management processes, team and practices, a core differentiator for the company. Significant interaction with global sales and software development functions.

Redmond, WA

• Shaped and executed a variety of critical strategic initiatives for a major U.S. wireless telecom carrier, with annual revenue of $15B+, accountable to the CEO and other key senior executives.
• Shaped key strategy to achieve significant business growth via wire-line (~$221B U.S. market) substitution. Defined the potential solution set, associated economics and triggered development of solution and offers.
• Drove development of a competitive alternative to digital push-to-talk (~$350M+ opportunity), a key strategy to attract Nextel customers. Demonstrated technical viability and competitive economics.
• Focused executive management team on root causes of negative customer perception of network quality. Resulted in “Best-in-Class” strategy for owned network capital deployment, new measures of network quality and.

Redmond, WA

• Held general management responsibility for creating a new business focused on voice enabled ‘In-Vehicle’ wireless experience. Built and led offer team to develop, launch and manage voice enabled wireless services.
• Developed business plan for In-Vehicle Services, a carrier focused business for voice enabled wireless services. Identified specific services with significant market potential ($300M+) and additional ARPU.
• Launched Voice Activated Dialing (VAD) service on the TDMA platform. Prepared VAD for launch on the GSM platform. Negotiated deal for launching Voice Email.

Redmond, WA

• Redefined the Network Services function into a ‘wireless minute factory’, closely aligned with key corporate objectives and focused on customers, shareholders and key metrics.
• Focused 5-year capital ($2-5B per year) and expense (~$2B per year) network planning on corporate strategic objective of lower total cost per minute in a hyper-competitive wireless market.
• Implemented a radically new business model for ordering, building and paying for network expansion, resulting in savings of several hundred million dollars.

Los Angeles, CA

Mba

Master Of Science

Bachelor Of Technology (B.Tech.)