Deepak Dhingra Email & Phone Number

Working in Verint India PVT LTD as a Tech Lead in Implementation Professional Services with over 10 years of successful experience in Verint applications with different versions 9, Ultra10, Verint 11, 15.1 and 15.2 with support and professional services. During this tenure, worked on various component like Recording, User management, database and WFMBelow are the responsibilities while worked in support.• Installation and Configuration of Ultra 10 and Impact 360.• Remote Technical support for call recording and analytics application installed on Windows Operating system with SQL server backend.• Tier 2 technical support for customer based out in America’s region for Impact 360 quality monitoring-Version 10/11.• Working with CTI integration of Ultra 10/11 with Cisco and Avaya.• Perform software upgrades and patching services on Ultra 10/11.• Manage SLA expectation for customer and partners. Since last 3 years, I have been working with Tech lead/PM role for Professional services and job responsibility to understand.• What is customer requirement and their scope of work, helping project initiation, planning and integration as well. Installing system and configuration of Recording, Databases, SSRS Reports and WFM along with DPA. Recognized consistently for performance excellence and contributions to success in project completion.• Strengths: - Ready to learn at any stage, Easy to adapt, enthusiast to learn new technologies, Patience and trustworthy.