Deepak Dhyani Email & Phone Number

Gurugram, Hr, In

Our endeavor from past 40 years is to provide good quality housing solution to middle and upper middle class of India. We as a company, focus on needs over trends, quality rather than quantity, and people instead of profit margins.I am the custodian of sales, customer service and back office operations .Some transformations done in Ashiana 1) increased sales by 59% in 2018-19 as compared to previous year and increased sales by 81% in 2019-20 as compared to previous year .2) Taken the sales volumes from 6.97 lakhs in 2016-17 to 19.82 lakhs in 2019- 20.2) During Pandemic, sustained the cash flow in the company and increased the inflow of revenue by 39% in 2020-21(Revenue collected (491 cr) as compared to 2019-20 ( Rs 353 CR) 3) Created a new mile stone for Ashiana of highest ever sales value ( 2019- 20) of Rs 671 cr.4) Derived and implemented CRM (Salesforce) for better customer experience and decision making.5) Designed assessment system based on top grading parameters backed with robust coaching and training IDP for sales executives and leadership.6) All our efforts were recognised when Ashiana was awarded as number one caring brand in the country by track to reality in 2019-20.7) Increase the return on capital deployed from -4% in 2017-18 to 4% in 2020-21, we are on track to achieve 15% ROCD by 2023-24.8) Reduced overall marketing cost by 48 % from 28.83 Cr (2019- 20) to 15Cr in (2020-21)10) Increased Sales from references to 62% in 2020-21 (43% in 2017-18). 9) Improved the Campus branding in all preferred MBA institutes so that we get first right to select the candidates.10) Have been part of the team which has delivered more than 70% NPS during handover and 32% NPS post-handover.

Delhi, India

Was responsible for P & L for Meru all verticals for north India, defined business SOPs for new platform products launched in Feb 2016 . Increase trips by 25% without any promotion cost. Reduced infrastructure cost by 23% Part of a team which is working on a new product which would change this sector. Significantly improving NPS & D-Sat Score (Driver Satisfaction) to increase volume & value of business revenue. Reduced repair and maintenance cost by 27% Restructuring operations and introducing important measures to bring in profitability, strategic partner alliances for business processes and team re-organization

Gurgaon, India

Continuously strengthening our presence in e-commerce logistics for the past 5 years and the momentum seems to speed up more with every passing day.I am the custodian of customer and client experience. Established below mentioned new business 1) C2C: This is our first C2C initiative which we started with Quikr about a year ago; Gross revenue for which has crossed the 10cr mark .2) HLD :With Zomato, gross revenue for which has crossed 6.5cr mark 3) Skynet : A cross border initiative, which was established 8 months ago; Gross revenue has crossed the 5.2 cr mark 4) Vendor desk : This is a one stop shop for resolving all queries for our long tail clients, which saved the company more than 1cr per annum. Currently handling more than 5K long tail clients. Increase in penetration of long tail business from 10% to 40%,which impacted revenue of 400cr per annum.Derived and implemented a new CRM for better customer experience.Helped company to reduce the customer support overall cost per shipment by 43%. Reduced the Track and Trace TAT breach from 45% to 7% for our Express delivery .

Delhi

Conceptualized and launched 3 products @ MERU - MERU Flexi, MERU Genie, MERU EveResponsible for P & L for Meru Plus and Genie cabs for North IndiaDefined business SOPs for all Meru product lines like Meru Plus, Meru and Genie cabs.Increased cab inventory by 59% (from 1600 to 2700 cabs) in North India IN 2014.Steered efforts in airport operations for Meru Cabs to maximize pack penetrations achieving up to 25% to 40% penetration.Spearheaded a project on centralization which led to a reduction of our overall manpower (Customer Care , Customer Service, Quality, and Accounts) by 20% - 25% on pan India basis Reduced call center dependency by 37% by automations and product enhancements which had direct impact on our bottom lineSuccessfully derived and implemented different strategies to capture more than 30% - 50% market share from city to airport drops during the peak hours.Expressed products capabilities to channel partners, dealers and end customer.Managed customer and client relationsProject Lead for implementation of a new IVR software ‘Aspect’ & ‘Manthan’ (customer care software)Part of the team that created and implemented the use of credit card machines in Meru Cabs

India

Maximizing penetration in all high and low demand areas to have high efficiency rates.Have successfully derived and implemented different stargazes to capture more than 30% to 50% market share for city to airport drops during the peak hours.Have derived various product enhancements to reduce our call center dependence.Have done projects on centralization by which we have reduced our overall manpower on pan India basis departments centralized where (Customer Care , Customer Service, Quality, and Accounts). Was SPOC for Developing different CRM systems for my company.

New Delhi Area, India

Rostering of cabs according to historical data base. Managing the customer care team. Initiating employee engagement programs.Ensuring training function for Customer Care is implemented per needs analysis

New Delhi Area, India

Gurgaon, India

New Delhi Area, India