A competent professional with 6.5 years of experience that includes 5 years in SAP – SD Implemented GST and Performed many Roll-outs and SupportsSAP SD O2C cycle: Inquiry, Quotation, Sales Order, Delivery, Pick/Pack/PGI, InvoiceMater Data: Customer Master, Material Master, Project and WBS ElementEnterprise Structure: Plant, Sales Area (sales org, distribution channel, division)Sales & Billing Doc Type: Business Process, Doc type, Number RangesPricing: Condition Technique, Condition tables, Access Sequence, Condition Type, Pricing Procedure and Condition RecordsSD – FI Interface: Account DeterminationOutput: Output Determination Work flow of SAP – MM and PS Analyzing & Preparing the Functional Specifications Incident Management : tickets handling, CR management with SOLMAN tasksWorked on Microsoft Dynamics CRM 2013 & 2015Involved in CRM user managementInvolved in CRM Account, Contact, Opportunity, Activity and Work Order managementInvolved in the complete Microsoft Dynamics CRM testing and bug reportingGave training on SAP SD O2C cycle and Microsoft Dynamics CRM to different levels of employees (from lowest level to the highest level)

• Worked on People Soft and Siebel ERP tools• Used Integrated Dell Desktop (IDD) as sales tool• Different types of Operating System Installations with drivers• Windows updates installation and errors correction• Virus removal• Computer performance maintenance• MS Office maintenance• Router, IP, Internet Browser and Email configuration• Placing and processing orders for software and hardware warranties• Sales and distribution of all kinds of Dell products• Creating dispatch and shipping• Tracking the shipment

• Worked on SAP ECC 6.0 for sales and distribution process• SAP – SD O2C process• Stock running and stock transfer• Creating dispatch for stock• Vehicle utilization report• Payment follow-ups and update• Generating statement of accounts• Checking credit limits• Schemes updating• Updating sales data for year and month till date