Deepak Dulani Email & Phone Number

◊ Responsible for entire post-sales relationship with key enterprise clients, which included managing long-term client relationships from on‐boarding and adoption to renewal by assisting in product setup, customizing implementations, and integrations to drive value recognition.◊ Fostered enduring partnerships with a diverse portfolio of assigned clients, ensuring optimal product utilization and driving continuous expansion; achieved a 25% increase in revenue.◊ Streamlined the client engagement process by identifying their needs and tailoring the solutions to increase customer satisfaction.◊ Collaborated with business partners to validate the integrity of vendor profile information reducing errors by 30% and enhancing the credibility of vendor information on the platform.

Gurgaon, India

◊ Successfully managed multiple $10m+ revenue value accounts.◊ Orchestrated the development of long-term relationships with a designated client base and spearheaded initiatives that fructified in a 40% increase in customer retention and a 15% growth in upsell opportunities.◊ Increased average customer CSAT from 8.2 to 9.3 over the term of my employment.◊ Increased renewal revenues from the clients, managed by an average 12% to 15% YoY.◊ Maintained a 100% renewal rate in 2018/19 and again in 2019/2020.◊ Went on to clinch 97% to 99% success rate of the team that resulted in winning ‘best team of the year’ for two consecutive years.◊ Pivoted the team towards an agile development model which raised the productivity by 80%.◊ Performed regular review-and-planning sessions via Webinars and Quarterly Business Reviews(QBR).

Gurgaon, India

◊ Region Catered – EMEA(UK)◊ Transaction-based profile, blended with calling to UK Clients/Financial Advisers◊ Troubleshooting of Errors and Resolving them

New Delhi Area, India

◊ MIS i.e. preparation of reports on an everyday basis to calculate the profit.◊ Vendor Management i.e. dealing with the vendors for products and bills.◊ Client Relationship Management◊ Inventory Management

Gurgaon, India

◊ Collaborated on various processes like Customer Identification Program(KYC), Safebox, W9.◊ Implemented MIS i.e. Preparation of Production & Accuracy Reports.◊ Data Management for each individual for the whole year's performance.

Master Of Business Administration - Mba, Finance And International Business, A

Bachelor Of Commerce - Bcom