Deepak Gill Email and Phone Number

1) Directly responsible for areas of store operations that includes merchandising and presentation, frontline, fitting rooms, jewelry, maintenance, cash office, markdowns, administration, scheduling, shipping and receiving.2) Directly responsible to create weekly schedule for more than 100 associates in our store and ensure to have right people at right place and all the associates are cross trained as per company's standard.3) Support established store sales, expense targets and customer service metrics by implementing strategies after considering store's payroll, budget, loss prevention and customer service issues.4) Participate in store visits from Regional teams, District Managers and Home Office partners by planning and preparing the store.7) Directly responsible for store's markdown team. Ensured markdown team is fully trained for doing markdowns according to company's standard and in timely manner.8) Goto person and a bridge between TJX HR express and associates in the store to deal with all associate's HR related inquiries. 9) LP leader in our building and oversees Shrink committee of our store. Ensured by coaching and training that associates understand LP policies and procedures in our store. Passed LP audit last year with highest score in region.10) Goto person in training , coaching and providing mentorship to customer service and operations coordinator in our store. Ensured coordinators have clear individual development plan, regular follow up and provided consistent positive and negative feedback to feed the TJX's talent pipeline.11) Policies and procedures champion in our store and very consistent in providing coaching and holding associates accountable if policies are not adhered to.12) Provided COVID-19 Health & safety training to associates to ensure associate's are fully trained and complaint to company's and provincial government COVID-19 safety standards for a safe work enviornment.

1) Directly responsible for the execution of the Health & Safety & damage reduction programs of TJX in our store. H & S champion & go to person in store for compliance with paperwork, holding monthly store inspections, meetings and H & S coaching to associates on floor.2) Made sure all the LP policies and procedures are in place in store and adhered by associates and coordinators. LP point of contact in store for all associates & helped store pass yearly LP audit by providing timely coaching and training.3) Provide coaching, training and disciplinary actions if required on all policies, procedures to Coordinators & Sales floor Associates.4) During store visits from Regional & Home office, District Managers prepare with my store’s current state and future goals & challenges for; sales, productivity, event execution & operational issues. 6) Provide weekly updates on objectives and identify any issues and take corrective actions pertaining to the backroom, Door to Floor, staffing, presentation standards on floor, H & S compliance and LP. 7) Exemplifies 'Total Store Awareness' and full accountability for the business in the absence of the AM or Operations, AM of Customer Service and/or Store Manager. 8) Actively participates in company’s Joy project to recognize associates and creating a positive environment in store for associates and customers.9) Develop short term & long term performance goals for associates and coordinators to achieve individual development, customer satisfaction & store’s overall success.10) Actively participate in Manager's meetings & Lead weekly coordinators team meeting for information sharing, identifying issues & planning to achieve success by utilizing weekly business reports, Sales Analysis report, department summary report, inMoment reports, weekly MAPs etc..11) Weekly review of labor needs for Homesense side & backroom and communicating to SM and operations manager for any concerns & planning.12) Manage team of 80-100 associates.

1) Ensured “Total Store Awareness” and full accountability for the business in the absence of other Assistant Managers and Store Manager.2) Managed service areas to ensure fast, efficient and accurate service to maximize the customer experience in fast paced environment.3) Conduct compliance audits for respective areas. Participate in the effective execution of the Manager On-Duty program. Support frontline processes.4) Manage customer flow at frontline, fitting room and jewellery by properly maintaining required staffing levels and manage service areas to provide efficient service. 5) In conjunction with the Management team, lead and conduct daily huddles. Involve Coordinators and/or Store Associates to discuss operations, customer service opportunities and achievements. Ensured that all operational updates, issues or challenges have been clearly communicated to all store Associates (all shifts).6) Build and nurture trusting relationships by praising and recognizing efforts and results by providing timely feedback to Coordinators and Associates.7) Developed performance goals and objectives for associates for individual developments, customer satisfaction and overall business success.8) Adhered to all TJX policies and procedures and guide execution that impact customers in a respectful and friendly manner.9) Supported and executed the joy project to drive the importance of building strong connections between Managers,Associates, and Customers.10) Ensured safe work environment to staff and customers by leading and actively participating in store’s Joint health & safety committee. Coached staff on workplace harassment and discrimination policies to ensure safe work environment.11) Ensured all Loss prevention policies and procedures are followed effectively in frontline, fitting room and jewellery.12) Actively participated in manager's meetings and lead coordinators meeting to celebrate success & identify any issues in store.13) Managed team of 100-120.

1) Directly responsible for the execution of the Health & Safety programs of TJX in our store. H & S champion & go to person in store for compliance with paperwork, holding monthly store inspections, meetings and H & S coaching to associates on floor. Run Joint Health & Safety committee for 2 years and passed annual audit both years as per company's H & S guidelines.2) Made sure all the LP policies and procedures are in place in store and adhered by associates and coordinators.3) Provide coaching, training and disciplinary actions if required on all policies & procedures to Coordinators & Sales floor Associates.4) During store visits from Regional & Home office, District Managers prepare with my store’s current state and future goals & challenges for; sales, productivity, event execution & operational issues. 6) Provide weekly updates on objectives and identify any issues and take corrective actions pertaining to the backroom, Door to Floor, staffing, presentation standards on floor, H & S compliance and LP. 7) Exemplifies 'Total Store Awareness' and full accountability for the business in the absence of the AM or Operations, AM of Customer Service and/or Store Manager. 8) Supported and executed the joy project to drive the importance of building strong connections between Managers,Associates, and Customers.9) Develop short term & long term performance goals for associates and coordinators to achieve individual development, customer satisfaction & store’s overall success.10) Actively participate in Manager's meetings & Lead weekly coordinators team meeting for information sharing, identifying issues & planning to achieve success by utilizing weekly business reports, Sales Analysis report, department summary report, inMoment reports, weekly MAPs etc..11) Weekly review of labor needs for Homesense side & backroom and communicating to SM and operations manager for any concerns & planning.12) Manage team of 70-80 associates.

1) Managed store operations.2) Ensured great customer service experience by coaching staff about the importance of great customer satisfaction.3) Ensured that periodic sales targets are met4) Set and monitor sales targets for the staff.5) Monitored and prepared store conversions rate on a daily and monthly level.4) Prepared monthly product performance Reports.5) Monitored the quantity of sales, pertaining to up selling /upgrading and cross-selling in store.6)Controlled opening and closing cash transactions for accuracy, provides the reports immediately in cases of differences7)Assured accuracy in handling cash, credit card transactions, correct change, and management of bill receipts.8) Ensured all LP procedures in store and monthly inventory checks.

1) Achieved store targets by making every moment special for customers. 2) Validating daily schedule to check enough coverage on registers for smooth operations.3) Coach and empower team to improve their performance.4) Adhere to all M & S policies and procedures and guide execution that impact customers in a respectful and friendly manner.5) Provide coaching, training and development on policies and procedures for all service areas.6) Provide leadership to Associates on delivering excellent customer service by creating and maintaining positive work environment.