Deepak Gothwal Email & Phone Number

Delhi, India

Gurugram, Haryana, India

• Designing, developing, executing, and managing training for Domestic and International tutors (India, US, UAE, Singapore, and the Philippines)• Developing new training modules, activities, methodologies, and teaching pedagogy• Implementing a comprehensive integrated plan for building higher engagement with tutors in training and post-training (CRT, Virtual, and LMS training)• Smooth functioning and execution of New Hire and Refresher training• Introduction of Indian and… Show more • Designing, developing, executing, and managing training for Domestic and International tutors (India, US, UAE, Singapore, and the Philippines)• Developing new training modules, activities, methodologies, and teaching pedagogy• Implementing a comprehensive integrated plan for building higher engagement with tutors in training and post-training (CRT, Virtual, and LMS training)• Smooth functioning and execution of New Hire and Refresher training• Introduction of Indian and International teaching pedagogy and methodologies• Managing end-to-end tutoring quality and feedback by keeping a tab on teaching and pedagogy evaluation Show less

• Created and executed training programs for the ground force and central team (Ride, Delivery, and Battery Swap)• Managed LMS, and organized self-learning, virtual and physical pieces of training• Developed effective training materials utilizing a variety of media and tools• Conducted TNI, and TNA pieces of training from the results of the audit• Conducted NPS and published a report along with actionable for the team concerned• Prepared and scheduled communications to the… Show more • Created and executed training programs for the ground force and central team (Ride, Delivery, and Battery Swap)• Managed LMS, and organized self-learning, virtual and physical pieces of training• Developed effective training materials utilizing a variety of media and tools• Conducted TNI, and TNA pieces of training from the results of the audit• Conducted NPS and published a report along with actionable for the team concerned• Prepared and scheduled communications to the ground force (Hindi and English)• Conducted ground engagement (Reward and Recognition, Testimonials, Interviews, etc.) Show less

Supply Chain Learning and Development• Overseeing end-to-end PAN India Training & Development for the Supply Chain (First & Last Mile)• Identifying the target audience’s training needs and fulfilling them by creating engaging learning activities and compelling course content• Designing courses and supporting material/media for online/offline presentations that are conducive to the learning programs in adherence to business needs• Training methodologies and implementing them… Show more Supply Chain Learning and Development• Overseeing end-to-end PAN India Training & Development for the Supply Chain (First & Last Mile)• Identifying the target audience’s training needs and fulfilling them by creating engaging learning activities and compelling course content• Designing courses and supporting material/media for online/offline presentations that are conducive to the learning programs in adherence to business needs• Training methodologies and implementing them to continuous support with the best learning experience Show less

Customer Experience Training• Maintaining updated records of training curriculum and supporting material• Conducting NHIP, Cross-Function training, publishing the monthly Training Calendar• Conducted Virtual Training about product features and processes of the Customer Experience• Suggesting new processes to retain customers in the long run• Coordination with cross-functional team to develop the customer experience processes and ensure timely dissemination• Soft… Show more Customer Experience Training• Maintaining updated records of training curriculum and supporting material• Conducting NHIP, Cross-Function training, publishing the monthly Training Calendar• Conducted Virtual Training about product features and processes of the Customer Experience• Suggesting new processes to retain customers in the long run• Coordination with cross-functional team to develop the customer experience processes and ensure timely dissemination• Soft Skills & Behavioral Training along with developing the user interaction channels Show less

Gurgaon, India

Customer Experience Training• Customer Experience Training for representatives/new hires• Increased efficiency and team productivity by promoting adherence to operational best practices and processes• Monthly Training calendar, fortnightly PKT & weekly Knowledge Bytes• Building long-term, loyal customer relations by providing a top-notch user experience• Handle the complete cycle of TNI, TNA, DSAT, and Interaction audits

Gurgaon, India

Customer Experience• Maintained the social media presence by posting messages, answering posts, and monitoring responses• Wrote blogs on customer experience/journey that increased traffic and readership

New Delhi Area, India

Marketing Internship

Ghāziābād Area, India

New Delhi Area, India

Sales Internship

Master Of Business Administration, Marketing And International Buiness

Bachelor Of Business Administration - Bba