Deepak Gupta Email & Phone Number

Noida

Optimizing the Customer JourneyDefine program scope, goals and deliverables that support business objectives in collaboration with senior management and key stakeholdersIdentify, assess, track and mitigate issues and risks at multiple levelsEnsures high quality, adherence to standards and best practices, high performance, and scalable, repeatable processes and deliverablesHelp drive continual improvement and innovation in the platform and application development processResponsible for Customer delight and relationship buildingSet the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.Drive customer outcomes, product adoption and customer experienceDefine and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvementRecruit and develop a high performing teamDevelop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)Address escalated client issues with speed and urgencyDemonstrated progressive experience leading customer success managers, account management, or sales teams.

Noida, Uttar Pradesh, India

Demonstrated progressive management experience leading teams in a software companyDemonstrated progressive experience leading managers of teams in a SaaS or subscription enterprise software companyExperience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practicesLeads and drives the Customer delivery projects by displaying both execution and technical leadershipWork closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)Expand revenue in accounts through new sales and up-sell opportunitiesInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scoresReduce churn and drive new business growth through greater advocacy and referenceabilityEnsures high quality, adherence to standards and best practices, high performance, and scalable, repeatable processes and deliverablesResponsible for Customer delight and relationship building

Noida

Recruiting team and train to adhere to best practices and execution of strategies created.Owner of the technical support and success for Sales and End Users.Analysis of requirements with customers UAT plan creation with help of customersIdentifying test scenarios with customers Test Run with the help of customersTraining of product and new features to customerConfirmation of business objectives with coordination with customerCustomer Success Planning with internal teams

Noida, Uttar Pradesh, India

Coordinating with the client and client’s customer from US, UK for all the issues,Identifying, analyzing defects, questionable functions, errors, andInconsistencies in software program functions, outputs, online screens, and contentImplementation of Enterprise modules with Customer help Automation of the functionalitiesProvide technical product support mainly through email communications via our support console maintaining high satisfaction ratings from clients and internal teams.Empathize with clients while keeping business solutions in mind. Quickly address, identify, and respond to customer issues within business SLA.Provide product expertise to allShift gears seamlessly while prioritizing tasks, deal with ambiguous situations, and keep a calm demeanor when interacting with internal and external teams and clients

Noida

Render consulting services and act to ensure customer meets deadlines.Review system issues and act suitably.Install company software suite at customer sitesConfigure and ensure software changes to system to assist in business organizational changes.Analyze system and compile system change needs as requested by customer.Improve software to meet customer’s business needs and follow best practices, standards and documentation.Inspect changes before customer performs user acceptance testing.Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.Coordinate with customer to resolve issues.Handle customer request priorities.Extend user support and training to customer and support users.Record and manage customer specific implementation user guides for company application’s user community.Configure changes and upgrade software systems.Load baseline security data to Client database.Take client engagement through lifecycle.

Level 1 And Level 2, Customer Success

Activities and Societies: Customer SuccessOptimizing the Customer Journey Aligning and Educating Internal Teams about the Importance.

Safe 5.0 Agili, Scaled Agile At Enterprise Level

The Scaled Agile Framework® (SAFe®) is a set of organizational and workflow patterns for implementing agile practices at an enterprise.

Csm, Scrum

Activities and Societies: ScrumScrum is a framework that helps teams work together. Much like a rugby team (where it gets its name).

Professional Scrum Master, Agile

Certified Associate In Program Management, Program Management

Project management involves the planning and organization of a company's resources to move a specific task, event, or duty towards.

Pgdba, Accounting And Finance

Bachelor Of Engineering (B.E.), Computer Engineering