Deepak Gupta Email & Phone Number

Navi Mumbai

Job Profile & Responsibility:• Respond to Technical Queries / Service requests (SR) from ECI Global Customers within agreed Service Level Agreements.• Resolve SR’s in a fast and professional manner and keep support requester / Customer updated throughout the support process.• Ensure all support coming in on emails, phones and conversations is logged in the Eservices (SR Portal) • Efficient handling / escalating SR’s which needs more Technical Attention to T3/R&D teams and coordination till closure of the case.• Visiting customer premises for Installation, Commissioning of ECI product, performing on Job Training for customer across the globe.• Proactively work towards enhancing and acquiring knowledge Technologies and ECI’s products. • Proactively identify and troubleshoot problems in Key customer’s Network.

Navi Mumbai

Pune Area, India

Job Profile & Responsibility:• Evaluation of new circuits (before final Hand-Off to customer) to ensure what was ordered (by customer) and what is being delivered.• Ensure delivered service features are configured as per product checklist.• Compliance to Engineering guidelines during customer provisioning (Threshold, Capacity, Resiliency, Folded paths, Synchronization etc.). • Ensure certainty in the customer experience by adhering to the standard checklist for respective products/services/technologies.• To ensure service activation on monitoring tools.

Pune Area, India

Roles Held - splicing & termination of optical fiber in SDH and DWDM rings.OTDR (hands-on technical parameter related to fiber testing), power meter Diverting, patching, and swapping of fiber in critical condition.Maintain the FRT(Fault rectification team) of Solapur.Coordination with the NOC & and Field Engineers for proper operation of the backbone Links.2) Company Name - IDEA CELLULAR LIMITED Location -YavatmalDuration - 26th of JULY-2010 to 15th of February 2011Designation - "OFC O&M Network Engineer" (network Services)Roles Held - Responsible for making 4 no of FRT teams to act 24*7 for maintaining 100% network availability. Maintaining SDH network of IDEA for Nagpur (Maharashtra) Cluster.Operation & Maintenance of ECI equipment such as XDM 100, XDM 300, XDM 1000,BG20Commissioning and installation of ECI equipment such as XDM 1000,XDM 50.Rectification, link to link testing, analyzing splice losses and link diverting.Login in ECI equipments. Inserting cards (base card, module cards, different OTR's) in ECI equipments with respect to upgradation of network.

- 8th of JULY-2009 to - 20th of JULY-2010

Bachelors Of Engineering, Electronics & Communication

12, Pcm