• Experience: 10 Year+ in Transmission domain.• Technologies: in depth knowledge and troubleshooting of DWDM/OTN/SDH/Ethernet over SDH (EoS)/MPLS-TP.• Management platform: worked on: NMS, EMS, Linux, Unix• Tester handled: OSA, Ethernet tester, OTDR, power meter.• Certification qualified: MEF-CECP (MEF-CECP ID: 26512X2), CCNA (CSCO12492768), ITIL (1202#311619866)• Working in Global technical support team: as a Team Lead, taking care of almost 20 customer across the world, which includes mentoring team over the technical cases, helping lab simulations, coordinating with T3 & R&D, attending customer meetings, handling escalations and meeting SLA.