Deepak Gurung Email & Phone Number

Pune, Maharashtra, India

Role & Responsibilities: Security patching on Linux VMs - NDEP on Kubernetes cluster. Providing support on existing infra at Nuance - Systems as well as the NDEP application. Developing and implementing solutions for CI/CD using Jenkins.  Leveraging Infrastructure as code (IaC) using Terraform for the cloud native platform.  Extensively using Nagios, Zabbix, Grafana to monitor the health of the existing infra. Worked on Haproxy, Nginx to load balance the external traffic to our application. Good knowledge on ECR and ACR and JFROG Artifactory which are mainly used to keep for our docker images with tags. Troubleshooting application (java), Linux OS, K8s cluster, Azure related issues. Responsible to handle user calls /Tickets within SLA Configuring LVM Creating, Extending & Reducing Excellence in Maintaining & troubleshooting Network related tasks.  Monitoring of system logs, user usage of system resources, CPU & memory utilization Installation & configuration of Yum Server as well as client. Adding, removing or updating user account information, resetting access and permissions both on Linux and Windows. Ensuring that the network infrastructure is up and running. Excellence knowledge in Red Hat Enterprise Linux (Installation & Administration). Resolution of all incidents which have been escalated from Support teams or identified through events and alerts. Defining monthly and weekly activities such as systems patching, vulnerability management and standard Support 24x7x365 SRC operations.

Pune, Maharashtra, India

 Installation of CentOS 6 & 7, RHEL 6 & 7 & Ubuntu 16.04,18.04 on HP and Dell servers via remote access utility. Configuration of YUM HTTP Server for RHEL Machines. LVM and disk management with file systems like ext3, ext4, xfs, and btrfs on RHEL/CentOS and Ubuntu machines. Advanced Linux OS troubleshooting and configuration involving kernel tuning and emergency system recovery. Configured MySQL Database Server with high availability(master & slave nodes) with performance tuning. Configured VNC server on CentOS and Ubuntu for remote access of server. Performing Risk Analysis scan via Nessus Scanning Tool to scan all the Linux Virtual machines for performing the security hardening. Ensure complete Configuration for the services running on the Linux VM's. Implement OS Configuration Policies, OS and kernel patching along with the package updates. Configuration and installation of Centos 7 machines on the VM Ware ESXi 6.0 from hardened Linux templates or from the ISO as required. Troubleshooting of all Linux VM’s in case of ESXi not responding. Scheduling various regular periodic tasks by using cron & at jobs. Performance tuning, capacity planning and patching of infrastructural components. Decommissioning and server life-cycle support within timelines. Performance analysis and system tuning to improve Operational Efficiency  Good understanding of ITIL processes framework on Incident, Problem, Change & Service request management within defined SLAs. Configuration and administration of NFS storage volumes with Autofs and FSTAB.  Implemented RAID levels Raid 0, Raid 1, Raid 0+1 and Raid 5 for Disk management. Upgrading normal file systems to RAID levels for growing size/redundancy requirements. Filesystem management and troubleshoot I/O bottlenecks using XFS & LVM. Troubleshooting and fixing issues during package updates and vulnerabilities in the environment.

Pune Area, India

-Working as a Backup Operation Specialist in Veritas Technologies which involves continuous -monitoring, troubleshooting, managing, administration and recommending solutions for customer infrastructure.-To manage Veritas NetBackup application for US and Australian clients- Managing storage subsystems for NetBackup- Perform Service requests like Restore, Policy Configuration etc.- Troubleshoot backup and restore failures- Log support calls for product-specific issues- Assist with NetBackup upgrades in Customer environments- Prepare internal KB articles for technical reference- Manage NetBackup servers of any Hardware platform (Master/Media)- Media Management- Remote Library Management- Advice and help customer through process of integration of new NetBackup platforms in their environment: setup of alerts/monitoring, reporting, tech documents updates, etc.- Managing complete Work with Global Team and to interact with the other teams to coordinate and complete the entire task.- Proactively alert customer and manager of potential problems based upon strong working knowledge of software and hardware compatibility within the customer's environment.- Work with Veriats Field Engineers and Support Engineers to troubleshoot hardware and product related issue and to work for part replacement and upgrade.-Raising and updating the tickets in Service now ticketing tool for the issues handled / worked upon.-To make sure that issues are handled in right time frames as per the SLA / commitments.- Interaction with the client and vendor worldwide.

Pune Area, India

• Monitoring and managing production CRON jobs on HP-UNIX servers and troubleshooting the issues in case of any Cron job failure. These jobs are responsible for generating and sending financial and banking client’s production/memo files. • Responsible for doing performance check on servers by checking performance parameters such as file system utilization, CPU utilization, processes, data replication and disk utilization by taking remote console of the servers. • We use different data transfer tools such as FileZilla, WS FTP Pro, FTP client etc. In case of failures of any transfer we send those file/data manually over UNIX servers. • Monitors, investigates and resolves system operation issues in accordance with standard procedures; documents & communicates resolution. • Checking the Job Schedule as per Checklist (MS Access) with time stamps indicating an estimated time for various tasks and to track the actual time on CRON. • To send production or memo file to the client manually over UNIX servers via FTP or SFTP whenever there is any schedules job fails. • Opening & eventing the documenting associated tickets in to the incident management queue, to escalate to appropriate level of support. • The role involves communication, both verbal as well as through email with Fiserv Inc. counterpart for incident/problem investigation. • To check the health of all the production servers (Windows and UNIX). We check the filesystem and services on these servers. • To grant access to the users on UNIX and WINDOWS box (programmers) whenever they need it and get the access back. • Scheduling & Monitoring all types of jobs & job queues, subsystems, backups and output queues. • Coordination with central teams for solving various network/Server related issues.

Pune Area, India

Gaiekward It Park,Aundh