• A technocrat with exposure in managing projects on installation, maintenance, IT andHealthcare Industry and technical support for 11 Years.• Proficient in developing Power BI solutions for data visualization and analytics.• Skilled in creating interactive reports and dashboards to present insights.Experience in data modeling, transformation, and integration within Power BI.• Familiarity with connecting Power BI to various data sources, including SQLdatabases, Excel files, and cloud platforms like Azure and Google Cloud.• Demonstrated ability to collaborate with stakeholders to understand requirementsand deliver tailored Power BI solutions.• Proficient in designing backup strategy and ensuring scheduled / unscheduledbackups as per business needs.• Able to manage relationships with co-workers and management as it relates to supportand services.• Knowledge of IT standards & policies, experience in network designing, layout,administration, and optimization.• Team oriented and outcome focused.• Acting as an escalation gate to resolve critical issues of the team members andensuring a high-quality customer experience, elevating customer satisfaction whileadhering to the SLAs and work processes.

• A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development and technical support.• Proficient in designing backup strategy and ensuring scheduled / unscheduled backups as per business needs.• Able to manage relationships with co-workers and management as it relates to support and services.• Knowledge of IT standards & policies, experience in network designing, layout, administration, and optimization.• Team oriented and outcome focused.• Acting as an escalation gate to resolve critical issues of the team members and ensuring a high-quality customer experience, elevating customer satisfaction while adhering to the SLAs and work processes.• A keen analyst with strong communication, analytical and team building skills with proficiency at grasping new concepts & comprehending complex issues.• Ability to drive improvement projects and address roadblocks proactively.

Backup Software Management: Proficient in configuring and managing backup software such as SSMS (SQL), Symantec Backup Exec, VBE, StorageCraft, and GCP.Backup Administration: Setup automated schedules, managing retention policies, and ensuring compliance. Skilled in performing regular testing for effective data restoration.Storage Infrastructure Management: Strong background in deploying and managing SAN and NAS systems from vendors like IBM, Dell EMC, and HP. Expertise in provisioning, planning, and tuning for organizational needs.Storage Optimization: Competent in implementing deduplication, compression, and tiering to optimize storage and reduce costs. Experience with cloud storage solutions like AWS S3, Microsoft Azure Blob Storage, and Google Cloud Storage.Hybrid Storage Solutions: Integrated on-premises storage with cloud services for scalability and flexibility. Managed cloud data migration ensuring security and integrity.Disaster Recovery Planning: Developed and maintained plans to minimize downtime and data loss. Implemented replication strategies for high availability and quick recovery.Technical Support and Training: Provided expert support for backup and storage systems, resolving issues promptly. Trained and mentored junior staff on best practices. Business goals, and alignment: Collaborated with teams to align backup and storage solutions with business goals, enhancing organizational efficiency.