Technology Support Manager
Current• A technocrat with exposure in managing projects on installation, maintenance, IT andHealthcare Industry and technical support for 11 Years.• Proficient in developing Power BI solutions for data visualization and analytics.• Skilled in creating interactive reports and dashboards to present insights.Experience in data modeling, transformation, and integration within Power BI.• Familiarity with connecting Power BI to various data sources, including SQLdatabases, Excel files, and cloud platforms like Azure and Google Cloud.• Demonstrated ability to collaborate with stakeholders to understand requirementsand deliver tailored Power BI solutions.• Proficient in designing backup strategy and ensuring scheduled / unscheduledbackups as per business needs.• Able to manage relationships with co-workers and management as it relates to supportand services.• Knowledge of IT standards & policies, experience in network designing, layout,administration, and optimization.• Team oriented and outcome focused.• Acting as an escalation gate to resolve critical issues of the team members andensuring a high-quality customer experience, elevating customer satisfaction whileadhering to the SLAs and work processes.