Deepak Hatwar Email & Phone Number

Nashik, Maharashtra, India

Role & Responsibilities :- Look after the service operations in a designated geographical area.- Manage service teams and technicians- Ensure timely and quality equipment repairs and maintenance- Develop and implement service strategies to improve customer satisfaction- Monitor and analyze service performance metrics- Coordinate with dealers and customers for service-related issues- Train and develop service personnel- Manage spare parts inventory and logistics- Handle warranty claims and technical support- Conduct regular site visits and equipment inspections- Improve customer satisfaction and retention rates- Reduce equipment downtime- Optimize service costs and efficiency- Increase service revenue and profitabilitykey Skill :- Strong technical knowledge of construction equipment- Leadership and team management abilities- Customer service orientation- Problem-solving and decision-making skills- Communication and interpersonal skills

Nagpur, Maharashtra, India

 Responsible for managing KEY Account Customer having large number of VOLVO Fleets (Excavator, Loaders).  To give customer a complete service and parts support to maintain the availability of fleets.  To plan preventive maintenance for repair and service with care inspection.  Responsible for generating Volvo spare parts revenue as per monthly spare parts target.  Monthly Review meeting with customer management team.  Responsible for Parts planning to ensure adequate availability of parts against customer order.  Ensuring Internal Training for service team and external training for end customer.  Ensuring to service delivery by maintaining Mean time to repair under the defined MIS(Monthly Inspection System Reports)  Ensuring to maximize service Engineer Utilization with technical support.  Ensuring Warranty Management. Raising Failure reports and approved them by RM.  Customer engagement through various programs as per need.  Leading, motivating and developing site service team to provide the best service to customer.  Handling service Engineer strength to serve best service to customer and give them role and responsibility as per work.  Continuous coordination with Aftermarket management team for new update and offer under VOLVO schemes.  Identifying potential business opportunities with the customers.

Bachelor'S Degree, Mechanical Engineering

Diploma, Mechanical Engineering, Distiction

Education record