Deepak Hegde Email & Phone Number

Pune, Mh, In

Bengaluru, Karnataka, India

* Managing the Bangalore AWS Managed Services Operations team * Own Security Services globally for AMS* Work to hire, develop, and motivate the team in pursuit of Key Performance Indicator Goals.* Build new operational processes where missing, improve/optimise existing processes* Establish and support customer facing processes, artefacts, and systems to ensure a positive customer experience for enterprises using AWS Managed Services.* Drive projects that improve AWS Managed Services efficiency and effectiveness, as well as, initiatives to improve customer satisfaction with AWS Managed Services.* Act as a customer escalation point with enterprise customers to ensure successful service delivery

Pune, Maharashtra, India

Information Security Operations Infrastructure Service Delivery

Mumbai Area, India

IT Infrastructure DeliverySecurity Operations (Endpoint Security, SIEM, Host IDS/IPS)

It Infrastructure Service DeliverySecurity Operations (VPN, Multi factor authentication, Email Content filtering)

Managing EscalationsConducting meeting with all technical teams to discuss all issues with support Reporting SLA complianceAttending meeting with Service Delivery Lead to discuss all management and technical issues on weekly basisPresenting Service Status for the client fortnightly to senior managementAs Technical Lead (Previous Role):1.Handling client escalations being point of contact2.Responsible for overall delivery of services to the client3.Implementing and Administrating Windows 2000/2003/2008 Microsoft ClusterActive Directory Exchange 2003 Symantec Enterprise Vault for Exchange Blackberry Enterprise Server for ExchangeSecurity Hardening and Patch ManagementUser Management RSA\ACE SecurID 6.0 Symantec Antivirus Corporate Edition and ExchangeNetIQ Content Filtering (Web marshal, Mail marshalMicrosoft ISA 2004 Netbackup and backupexec Juniper VPN; 4.Suggesting the service improvements to the existing infrastructure and implementing the same5. Documentation Write technical documentation and proceduresClassify the documents according to company's security policyControlled modification via change process and version control5.Analysing the existing issues\problems reported by the client and work with the other technical teams to resolve them6. Supervising a Team, Setting their KPI's and Performance ManagementCurrently working as Service Delivery Manager for Warner Bros US- Responsible for delivery of all services WINTEL,STORAGE,NETWORKS,UNIX/LINUX from Offshore. In addition to the above, Managing a large team which provides shared service to several clients across the world

Managing and Implementing Windows 2000\2003 Administering Exchange Server 5.5Install, configuration and administration of Red hat/Fedora LinuxConfiguring and Administering Squid Proxy on LinuxAdministering Send mail , Apache Web server, Tomcat on Linux; Backup and Recovery Designed and Implemented Trend Micro Gateway Level Anti Virus Designed and Implemented McAfee ePolicy Orchestrator and AntivirusImplemented Linux firewall to satisfy a policy requirement to separate the LAN environment with the client users , allowing them to connect only project based systems using VPNAdministration of internal company portal on apache tomcatAccess management - Granting /Revoking Permissions and Rights to systems and file sharesVendor follow-ups etcImplemented Patch Management solution using Windows SUS

User Account/Mailbox Creation , reset passwords, Unlock Accounts Supporting Windows XP Desktops, Windows 2000 serversBackup/Restores

1.Managing Internal Windows 2000 Domain InfrastructureDay to day Administration 2.User Account Creation , reset passwords, Unlock Accounts Managing Implementation, Support and Pre Sales advice to prospective customers with respect to following products :Trend Micro AV and Content Filtering Solutions Symantec and NAI AV and Content Filtering SolutionsMdeamon E-mail SolutionLinux Firewall , E-mail and Proxy Server SolutionVERITAS Backup Exec on Windows\Netware\Linux VERITAS Backup Exec Intelligent Disaster Recovery (IDR)Smooth wall FirewallTechnical DocumentationInstall and configuration of Proxy, email solution based on Redhat Linux

Bachelors, Commerce

B.com

Advanced Diploma, Hardware And Networking

Activities and Societies: YogaIt was a diploma in computer hardware and networking