Deepak Itkar Email & Phone Number

Navi Mumbai

Navi Mumbai, India

Roles & Responsibilities* IT Infrastructure management.* Daily standup meeting.* Weekly chartered meeting.* Monthly steering committee meeting.* Weekly update on the progress to immediate Project/IT manager.* Daily review meeting with the team members.* Monthly project review meeting with the stakeholders.* IT/Software requirement gathering and analysis.* Task management and distribution amongst the team members.* Encouraging interests in the team members for sessions on current architecture, discussions on new front-end technologies and software capability enhancement options.* Communicating with several types of vendors like Telecom Providers, Hardware/Software vendors, Consultants, Payment Processors, and Payment Gateways etc.* Coordinating with IT team on Dev-Ops type of integrations* Code and Bug Review with developers.Achievements* Actively headed and executed ISO and PCI Certifications.* Planned and executed a setup to allow call center agents to WFH.* Managed to integrate chatbots to the dialer telephony.* Planned and executed calling on web based dialer system - ViciDial.* Able to setup and configure monitoring tools like Nagios and Zabbix.* Successfully migrated from a traditional PBX to Asterisk based PBX system.* Connected e-commerce websites with multiple payment gateways.* Converted most of the legacy application onto .net platform.

Branford, Ct Usa

Roles & Responsibilities* Maintaining and Administering the Predictive Dialer systems for Call flow management.* Worked closely with LAN/WAN or Systems Infrastructure Architect in proposing implementations of new system architectures and technologies.* Provide technical leadership for initial configuration and ongoing maintenance of mission critical LAN/WAN network devices (routers, switches, hubs, firewalls, etc.) or network infrastructure systems, such as Antivirus Server, MS Exchange servers, Gateway servers and Back-Up systems for efficient and reliable operation.* Responsible for identifying computer network needs proactively, evaluatesand presents viable solutions, and implements new hardware and software.* Lead small internal projects with cross-functional IT teams; coordinate with other departments with/for technical resources.* Worked closely with the IT department on procurement, installation, setup, deployment, and management of production systems in a data-center collection facility.* Demonstrated excellent ability to multi-task between maintenance of legacy projects as well as development of new ones.* Create and manage software applications to integrate it with the Dialer systems.

Navi Mumbai

Roles & Responsibilities* Developed Applications based on the proposed requirements.* Worked with a team of developers to brainstorm and implement ideas for creating a software that would help create different types of campaigns.* Planned and initiated redesign of existing standalone application, utilizing object-oriented design and programming in creating GUI for the new system.* Collaborated with the Ops team for further enhancement requests to ease the use of applications for the end users.* Maintenance of existing applications, reporting and databases.

* Troubleshooting PC, Software and Network related queries.* Constructed an in-house web server and web portal hosting all the essential setups and drivers required for the systems.

Mcp, Fundamentals Of Database Management

Database Fundamentals

Itil, It Infrastructure

ITIL Certified

N+, Networking

Certified CompTIA Network+

Be, Computers

B.E., Computers

Activities and Societies: BadmingtonComputer Science