Technical Lead [ITOM] with over 13+yrs of experience in the IT Industry primarily worked in Business Service Operation Management projects by using tools like ServiceNow ITOM & BMC TrueSight/Helix Operations Management. Conducting the POC’s, requirement gathering workshops as per the customer requirements by having direct interaction with all stakeholders. Performed the deployments of scratch implementation of the BMC TSOM/ ServiceNow ITOM, Upgradation of existing environment to the newer versions. Preparing the HLD, LLD, User Manuals, Gap Analysis Report and conducting the KT sessions and trainings with the customer ops teams and support teams. Responsible for leading and/or participating in teams comprised of vendors, partners, and customer resources at client sites to deliver required outcomes and produce additional business with clients. Implementation of ServiceNow ITOM - Discovery, CMDB, Event Mgmt, and Service Mapping. Performing various discovery as per various requirements based on infrastructure. ServiceNow Event Mgmt Integration with SaaS Based and On Prem Monitoring Tools. Performing end to end Discovery and Service Mapping as per requirement. Event Integration using REST API, SNMP Traps, Connectors of monitoring tools Dynatrace, Nagios, SolarWinds, etc with ServiceNow Event Management. Configure Service Mapping and Event Management for Business services in ServiceNow. Knowledge of Import Set, Data Source, Transform Map, Rest API. MID server installation and configuration for the different requirements Knowledge of Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Glide API’s. Well versed with Implementation, Upgradation, Configuration, Administration Support and Troubleshooting of BMC TrueSight Operations Management tools. Develop and configure synthetic monitoring scripts as per requirement for applications. Integrate TrueSight with other tools for event, incident management & auto remediation. Worked on Policy migration (Alarm Policy, infra policies) from TSOM to BHOM. Enable the secure communication by deploying the SSL & TLSv1.2 communications. Automate operational activities and project tasks using Shell Scripting, PowerShell. Hands on experience on Windows, UNIX, and AWS Cloud platform. Organized self-motivated with strong technical aptitude, good time management skills and enthusiasm to meet business requirements.