• Accomplished service professional with 25+ years of rich and extensive experience • Leveraged business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service delivery operations• Exposure in implementing the quality of deliverables, manage team relationships effectively to ensure exceptional performance.• Proficient and process driven management of services, administration and marketing• Proficiency in providing end-to-end customer service delivery solutions while implementing the service delivery process covering capacity management, service level management, resolution process and control process; developing business continuity plans, procedures, and service standards for business excellence• A people strategist and a situational leader who is efficient in maintaining effective employee relations with staff across all levels on day-to-day matters through career counseling, role enrichments, feedback sessions & settlement proceedings; effective in enabling/ empowering employees to voice their opinions/ grievances on a common platform• Strong relationship management, analytical & problem solving skills with a capability to identify & network with Clients, Vendors, Suppliers and Supervisors
Listed skills include Project Delivery, Customer Retention, Team Management, Vendor Management, and 31 others.