Awards : Extra Mile, Star Awards for 2019,2020,2022,2024Tender Partner / Key Account Holder:• Managed relationships with hundreds of tender customers, ensuring business security through quality service provision.• Coordinated with cross-functional teams to meet and exceed customer expectations.• Provided comprehensive support to both new and existing customers, addressing additional tasks as needed.Process Trainer:• Served as the face of the organization, welcoming new hires and acquainting them with company processes.• Facilitated the seamless integration of new team members into their roles, ensuring efficiency and productivity.• Monitored new hires' progress until they achieved independence in their tasks.• Adapted processes in response to market conditions, disseminating updates to the entire team and ensuring compliance.Other Projects:• Worked with IT Team to define business requirements, check data reliability and run UAT training for planning related interfaces of the Cargo Revenue.• Proactively learned new processes and platforms, taking ownership of mastering them.• Guided the team through the implementation of new tools and processes, mitigating challenges along the way.• Maintained ongoing communication with the team regarding any updates or changes in platforms or processes.

Analyze the Data as per client requirement and then basis on it ensure the Project delivered accordingly.• Interact with Client to understand the requirement and propose. • Take part in team meeting, Coordinate with team. • Once the data was analyses are done as per client requirement.• Organize the data gathered from client and update it in oracle according for effective invoice production.• Develop an ideology pertaining for current process to enhance the stakeholders and Team member experience.• Co-ordinate between development team, stakeholders, and Team members for seamless transfer.• Monitor the improvements are effective among the day-to-day process.• Ensure continuous development made basis of market requirement.• Create and maintain comprehensive project Documentation.• Measure project performance using appropriate techniques.