Collaborated with cross-functional teams to design and implement effective Network solutions, resulting in increased customer satisfaction. Evaluated emerging technologies to identify potential areas for growth and innovation within the organization''s technical architecture. I offered technical support for highly escalated cases, ensuring swift resolution and customer satisfaction. Ensure service details being requested can be delivered (checking Availability, Capacity, and Technical Compliance, Regulatory etc.) Maintained schedules to meet key milestones at every project phase. Conceptualized network requirements and convert into plan that meets customer business requirements.

Leading engineering team responsible for designing and implementing all network, security, and cloud changes.Review solutions and define strategic approach on implementation plans.Responsible for POC and testing for designs prior to implementation.Adoption of new technologies - MPLS, ACI, TUFIN, AWS, AZURE, & next Gen FWs to improve enterprise and business platforms.Ensure service details being requested can be delivered (checking Availability, Capacity, Compliance, Regulatory etc.)Follow both customer and company standard ITIL processes e.g., Change Management.Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory) and create/validate pricing scenarios.Work with team to ensure technical validation and customer responses within committed timeframes and meeting major milestones.Propose alternative solutions to resolve problems and service availability issues.Participate in formal internal design reviews of proposed products and components.

Deliver services to setup and manage IT infrastructure for internal & external customers of HCL TECHNOLOGY. This includes integration and management of LAN, WAN, Data Centre and VoiceServicesMaintain schedules to meet key milestones at every project phase.Conceptualized network requirements and convert into plan that meets customer business requirements.Project Management: Leading internal operational projects to improve network availability and service.Monitored project progress, identified risks and implemented corrective measures toacquire success.Handle escalated cases – P1 and major incidents.Incident Management: Led investigations and performed activities like troubleshooting & escalations.Function as in-house systems expert and Works with Technology Operations Team to solve escalated problems.Compliance: Responsible for maintaining device compliant from tools standpoint.

Responsible for Technical design and validation of quotes and orders of managed network and Voices services with activities are related to projects (E.g., new customers), or to organic growth of existing services.Transfer customers' requirements into solution based on Oranges' products and services. For all installed customer base, owner of technical design from concept through quotation to subsequent ordering and implementation, including technical validation of all associated customer deliverables.Maintain good level of communication with allocated customer base and act as technical champion within Orange Business services.Provide full technical detail as required for service that is being ordered (in line with high-level customer requirements captured by Sales) as specified by Quote.Ensure service details being requested can be delivered (checking Availability, Capacity, and Technical Compliance, Regulatory etc.) and create/validate pricing scenarios.Propose alternative solutions to resolve problems and service availability issues.Work with team to ensure technical validation and customer responses within committed timeframes and meeting major milestones.Working with various domestic & International Telecom Service Providers for planning, delivery and installation of the MPLS, Internet, Leased lines connectivityEnsure technical validation and customer responses within committed timeframes and meeting major milestones.Working closely with client, Service Delivery/Project Managers and Global Change Manager to ensure successful design, development and implementation of site.

Provide end to end support and configure devices based on requirements.Overall Network Management and support of Overseas Network from Centralized location.Represent change in CAB, analysis benefit and risk including revert back plan.Troubleshooting networking issues through use of incident management, provide root-cause analysis using problem Management and making required configuration changes on devices using Change Management.Customer's requirements analysis with focus on providing most suitable solution from commercial and technical perspective supported on technology (TCP/IP, MPLS, STP, BGP, OSPF, EIGRP, HSRP, PIM, Nexus, Riverbed).Ensure that goals of Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA.

Ensure day-to-day network problems of IEnergizer business should be attended properly & closed towards business satisfaction.Managed overall administration of LAN & WAN system involving design of network layouts & configuration of network.Responsible for providing Support & solutions to technical requirements of client's right from system level to network.Managed overseas vendors and coordinating for any technical assistance required.Participated multiple external/internal audits from network perspective.Router/switch Configuration to Setup Communication between NetworksImplement and managing IPSEC and VPN through ASASetup of network for any new sites (LAN & WAN) installation of routers, switches, and Firewalls.Monitor and troubleshoot connectivity between PE to CE and internal backbone.

Provide network support to all users whose websites are hosted in NIC-HQ.Network planning and installation at the client’s site.Troubleshoot the issue between Client and NIC Data Center links.Monitor the network performance & traffic between NIC & customers.Ensure network availability by troubleshooting connectivity issues at LAN and WAN.