Managing Director -India At Serac
Current• Managing Director & board member(Serac India) , spearheading a team of 15 people which is growing • Establishing cordial business relationships with existing partners to enhance profitability of business operations • Handling the entire gamut of P&L Mgmt. • Identifying areas for growth and creating product-line roadmaps to help drive adoption of the product, conducting research on customer feedback, in-depth analysis of key performance indicators, and capturing metrics of the product• Identifying New Potential Business / New Product Developments and ensuring healthy business growth across products / geography• Working on several mitigation plans to achieve top-line and proposing marketing strategy ideas to optimize targeting of customers• Reviewing customer feedback & suggesting ways to improve processes, customer service levels & increasing customer satisfaction rate• Gathering customer needs and working with product development teams to implement changes based on feedback• Performing research on the current market trend of the customer in order to increase the sales and conducting business reviews - KPI reviews • Recruiting and mentoring the team members to enable them to perform according to the Serac asking rate or standards