Deepak Kanda Email & Phone Number

Gurugram, Haryana, India

 Instrumental in liaising with Law Enforcement Agencies/Government Authorities/PHOs for meeting of all regulatory compliances  Outreach with LE’s / PHO’s on Uber services, awareness about uber legal process for information, portal requests, and safety parameters Manage Law Enforcement Consultants in state / region to ensure timely support and delivery Assist in Business continuity with LE support Pivotal in Playbook/Process Documentation, Roll-Out & Successful Execution Internal and External stakeholder management for activity / process roll out Stellar role in preparing & analysing various MIS Reports to understand data trends and execute respective business decisions Directed the service delivery function across projects and mentored employees for leadership roles. Conceptualized and implemented action plans, steered daily operations and adhered to committed timelines for all accounts (delivery).  Designed business process frameworks, defined processes and streamlined workflow to improve process Managed round the clock resolution of requests with support of Global Workforce; ensuring query response within SLAs/TAT Led & motivated the team for smooth day-to-day operations; ensuring work-life balance for enhancing their morale & productivity

Gurugram, Haryana, India

 Instrumental in liaising with Law Enforcement Agencies/Government Authorities/PHOs for meeting of all regulatory compliances  Outreach with LE’s / PHO’s on Uber services, awareness about uber legal process for information, portal requests, and safety parameters Manage Law Enforcement Consultants in state / region to ensure timely support and delivery Assist in Business continuity with LE support Pivotal in Playbook/Process Documentation, Roll-Out & Successful Execution Internal and External stakeholder management for activity / process roll out Stellar role in preparing & analysing various MIS Reports to understand data trends and execute respective business decisions Directed the service delivery function across projects and mentored employees for leadership roles. Conceptualized and implemented action plans, steered daily operations and adhered to committed timelines for all accounts (delivery).  Designed business process frameworks, defined processes and streamlined workflow to improve process Managed round the clock resolution of requests with support of Global Workforce; ensuring query response within SLAs/TAT Led & motivated the team for smooth day-to-day operations; ensuring work-life balance for enhancing their morale & productivity

Gurugram, Haryana, India

● Support in maintaining & managing Uber’s relationship with Law Enforcement within the India South Asia Region. ● Working with Law Enforcement, Law Enforcement Consultants & their Vendors in response to incidents and protests. ● Liaise with Law Enforcement promoting partnership. ● Train Law Enforcement teams on how Uber supports investigations in a legal and ethical manner. ● Ensure driver and rider safety by responding to incidents and supporting police investigations. ● Review incident reports and determines appropriate risk mitigation steps. ● Produce accurate, concise, objective, and timely incident updates and reports. ● Collaborate with internal stakeholders to plan effective responses to demonstrations and protests. ● Working as a point of contact with all Law Enforcement Consultants (LEC) & their Vendors for India SA. ● Coordinate with different teams for timely Agreement renewal & update of LEC Vendors. ● Prepare MIS's, Keep Records & Present in a tabulated presentable format. ● Provide assistance in proactively following up on any cases involving Law Enforcement

Gurgaon, Haryana

Professional with 20+ years of rich experience in Operations management, Law Enforcement Liaison & Response Management, and Customer Service functions.

New Delhi Area, India

New Delhi Area, India

• Liaison with the agencies• New products | services testing• Process standardization• Enabling new IT applications towards performance enhancement• General planning to ensure availability of resourcesPrevious assignment as Manager CSD:• Voluntary churn management and control• Online retentions at customer touch-points to reduce churn• Internal Audits on CSD processes (CAF, Shifting, Billing, Network & Connectivity related etc.)• Promotional campaigns to increase self service by customers• Differentiated customer experience project• Plan and ensure effective customer service at the front-end / back-end through online and end-to-end resolution of cases• NHIP training program, New Product launch trainings - CRM, Internal applications• Plan and organize service camps to capture Voice of Customer, reduce complaints, improvise on processes and generate sales leading to Customer delight and revenue generation

• Preparation and Implementation of Operations Manual(s) (Inbound, Outbound and Response Management)• Defining MSC Announcements for both Pre-Paid and Post-Paid services• Number Management (Vectoring to provide a user-friendly menu for the customer’s calling• SLA (Time-Lines and Responsibility) between different departments based on the process flows

• Preparation and Implementation of Operations Policies and Procedures and Quality Manual.• Meet ISO 9001:2000 consultants for effective Quality Management and certification• Head the Quality circle and see the overall quality of the processes.• Ensure compliance of the quality manual to ensure maximization of profitability.• Meet pre-negotiated client SLA and CTQ compliances and follow up actions completion.

Delhi, India

 Lead client’s sales and services-based processes

• Coordination with National & International Operators.• Online processing of requests as per the Service Delivery Agreement between Internal & external customers.

Mba, Marketing | General Management

Activities and Societies: Research & Analysis

Education record