18+ years of experience in software industry, mainly working with JD Edwards EnterpriseOne as a developer and as a product support engineer. Currently working as a Senior Principal Technical Analyst in Oracle's Software Support division supporting global customers in JD Edwards EnterpriseOne tools with an additional role as KM Champion responsible for the Knowledge Management in the JD Edwards EnterpriseOne tools area.Key Skills - Development and troubleshooting in JD Edwards EnterpriseOne, Knowledge Management, Mentoring, Customer Focus and Collaboration