Deepak Khandekar Email & Phone Number

Mumbai

•Provides application support to users for organizations software product(s), including:a. Product use/understandingb. Installation troubleshooting.•Support of Middle and Back Office Operation applications.Analysis of issues and providing solution or recommending workarounds to business users.•Identify the issues raised by Users as Bug or Enhancement.•To communicate with developers to resolve the bugs (if any)•Monitoring processor utilization and services etc. also manage the disk space and quotas maintain.•Responsible for Installations of self services kiosk, loading, Configuring and testing new software manually, Updating patches and software implementation whenever required..•Building individual systems for users (installing hardware, OS, Applications).•Co-ordinate with the users to ensure each issue has been resolved.

Mumbai

•Document and log calls in the service management tool.•Escalate or consult with superiors for any challenges in delivering duties, as per expectation. •Managing user accounts and passwords.•Implementing and configuring quota management for particular users.•Folders in File Server sharing / security, folder permissions to the users, Internet Configuration•Installing Antivirus/ Updating.•Control the computer systems budgets and related expenditures•Managing user accounts and security.•Effectively manage functions like, Hardware, Networking Backup. etc•Taking daily Backup, Software installation and updating. •Updating /Deployment of Service packs of anti –Virus.•Installation of Windows XP and 2003 and Customized Software’s.•Installing, configuring and trouble-shooting HP printer and scanner

B.E, Computer Tech.

Education record