Deepak Krishna Email & Phone Number

Bellevue, Wa, Us

Redmond, Washington, United States

Redmond

RESPONSIBILITIES SUMMARY: • Data driven analysis of business performance and drivers of that performance.• Management of day-to-day operations to deliver desired business impact.• Ensuring structured planning and execution governance for key events including Quarterly Close management• Developing capacity plans and models to ensure highly seasonal businesses are staffed efficiently and effectively.• Liaising with Account Management teams on relevant planning and on program management topics.• Providing guidance, feedback, and leadership to drive the team to achieve daily KPI delivery targets with continuous improvement on all operational, quality, and satisfaction metrics.• Establishing a strategy of continuous risk management that enables proactive decisions and actions throughout the SDM life cycle.• Change Management - Engaging with various Internal teams to ensure team’s readiness to support new program launches, changes to business rules, processes, and tools.• Ensuring that SOPs are in place and executed consistent with global processes and best practices.• Project managing the implementation of new processes to production stage with the team.• Management of program budget in ensuring financial targets are met.• Acting as a trusted advisor to key stakeholders• Regularly communicate with Senior Leadership team discussing complex and difficult problems to drive to comprehensive solutions.• Coaching and developing a high performing team that consistently delivers against individual, team, and broader priorities.• Promoting an environment of curiosity and learning that leads to higher impact and results.• Setting clear expectations around business outcomes within the Marketplace global multi-site operation team• Working across groups managing individuals both directly and indirectly to achieve a common goal.• Ability to thrive in a fast-paced multinational environment working across multiple lines of business.

Greater Seattle Area

ASFP Partner's Services Account Manager Lead for Microsoft Azure, O365,CRM, AXDeliver world class proactive Service Account Management for our Partner Advantage Dynamics Partners and newly added Advanced Support for Partner offering for all Cloud Partners. My involvement includes support escalation, training planning, readiness guidance, and support planning. See less

Hyderabad Area, India

Build and manage post-sales relationships within assigned accounts. Single point of contact for the account within Microsoft, looking at ways to leverage information and services to help in the customer’s adoption and journey from a cloud perspective.• Identify opportunities within accounts from a product solution and services perspective. Discussing with the customer and engaging the internal account teams on opportunity• As a trusted advisor to my customers, ensuring they are successful in their cloud vision. Review the architecture and processes and advising on areas for improvement.• Present technical and business information regarding Microsoft Azure solutions.• Assisting customers with their Azure project timelines by providing proactive information and guidance from the project conception to completion• Building relationships within various Microsoft departments to help provide a great customer experience within the accounts. The same relationships are also used to help drive opportunity from a product and services perspective within the assigned accounts. • Proactive monitoring of all critical/Severity A tickets of assigned accounts right from their inception to their closure and thereby ensuring that all critical support tickets opened by the customer are getting the right traction.• Provide Escalation Management Services and act as SPOC for all escalation requests by qualifying, routing and escalating support issues from assigned accounts.• Conduct onboarding sessions for newly assigned accounts to make them understand about the service and offerings.• Conduct Monthly/Quarterly review meetings with assigned accounts.• Collaborated and built relationships with Microsoft GTSC and other support teams.• Provide Lite Advisory support services to assigned accounts in terms of optimizing performance and resource allocations, providing high level guidance on types of resolution and by providing self service documentation and resources.

Hyderabad Area, India

The Managed Services program is a Microsoft Online Services program, focused on enhancing our customer service and support experience. The Services Support Manager (SSM) is the role responsible for driving this program with targeted customers. Customers targeted for this program will be assigned a dedicated SSM, who will be the customer’s single point of contact around all escalations and will service their assigned customers both proactively and reactively, as appropriate. This is a pilot phase and I am involved in defining the role, team and guide for training and deploying the Team.

Hyderabad Area, India

IMS Support to US and UK clients

Hyderabad Area, India

Active Directory and Exchange Admin

Chennai Area, India

Active Directory Admin

Bachelor’S Degree, Bachelor Of Engineering

B.E

High School

10th class