Deepak Krupakaran Email & Phone Number

St. Kilda, Victoria, Australia

• Reporting to the CFO, I am accountable for leading multiple vendor/user engagements whilst providing technical insights and guidance for enterprise projects and initiatives. Key responsibilities
• Leading vendor engagements for multiple projects
• Consulting on software/infrastructure solutions with Internal and external stakeholders
• Identifying potential customer-centric value-add initiatives
• Managing deliverables to timelines
• Guiding a technical support teamAchievements

Melbourne, Australia

• Reporting to the IT Manager, I was accountable for the support and maintenance of our BAU & mission critical on-premise/cloud compute and network infrastructure. Key responsibilities
• Troubleshoot desktop/laptop/tablet/smartphone issues via multiple communication channels
• Utilise ManageEngine Service Desk to log, track and resolve tickets
• Provide support across Windows 7, 8, 10, Server 2008 R2, Server 2012 & Server 2016 operating systems
• Deploy Standard Operating Environment (SOE) and software via ManageEngine Desktop Central to assets
• Provide remote support to staff via ManageEngine Desktop Central

Melbourne, Australia

• My core responsibility was providing technical support to all council staff including the Mayor and councillors. I was relied upon to facilitate both the response, follow up and resolution of technical requests and.
• Support Office365 and Microsoft Exchange
• Support Microsoft Suite
• Maintenance of assets in CMDB
• Provide remote support via Remote Desktop, SCCM Novell and Zenworks
• Deploying Software remotely using Zenworks and managing existing software packages

Melbourne, Australia

• As a Level 1 & 2 Service Desk Analyst for Datacom Systems, I worked on the Medibank contract providing IT support in collaboration with a small team of analysts to key Medibank stakeholders and associated company.
• Efficiently responding to and processing over 200+ interactions and requests on a daily basis
• Providing technical support to 2,700+ end users
• Utilising ITSM software including Service Now to facilitate the logging of calls, troubleshooting of technical faults and the closure and escalation of requests and incidents
• Autonomously managing a personal queue of technical issues to be resolved
• Employing Active Directory to manage user accounts and network access across five domains

Melbourne, Australia

• IT & POS technical support for the Coles Group and its incorporated brands including Coles Express, Coles Liquor Group, Coles Supermarkets, Head Office and TargetKey responsibilities
• Advanced understanding of various Point of Sale and back office systems across the Coles Group including associated network infrastructure and emergency power supply systems
• Use ServiceNow to track workflow, including logging of calls, troubleshooting, escalations and closures
• Utilised Active Directory to manage user accounts across the domain
• Employed screen-sharing programs including Remote Assistance/Remote Desktop and DameWare Utilities to assist head office and retail end users
• Developed knowledge of Microsoft programs including Office, and web-based SharePoint