Deepak Kumar Email & Phone Number

Redmond, Washington, Us

Seattle, Wa, Us

Managed a portfolio of $200M+, built and led a team of Customer Solutions Managers to help largest AWS customers, accelerate and optimize their cloud journey.

Seattle, Wa, Us

Troy, Michigan, Us

Managed a portfolio spanning across multiple functional areas and service lines. Portfolio size 20M USD and 200+ FTEs (Spread across USA, India and Philippines).Also responsible for managing Project Management, BA and testing horizontal service lines.Responsible for Business development, P&L, relationship management at VP & Director level, overall delivery management, Solution design and operational excellence.

Bangalore, Karnataka, In

Managing all aspects of engagements for commercial and government healthcare clients.Responsible for P&L, Business development, client relationship, delivery oversight, contract management and negotiation, solution offerings, resource planning and management for healthcare clients across service lines of Applications, BPO and ITO for a portfolio of $20M+ and 350+ FTEs.Client base include multiple large blues, commercial payers and state medicare agencies.Contributing for building strategy around areas like ACO, Mobility, analytic and visualization.Contributing in multiple pre sales activities, Alliance partnerships, market study, networking with industry leaders, ideas for accelerators for healthcare vertical.

Bangalore, Karnataka, In

Responsible to ensure overall health of engagements including financials, delivery, client relationship, Process compliance.Supported 5 from TOP-10 accounts.Part of Strategic Delivery Excellence team to develop improvement framework for contracting, delivery maturity and client relationship management.CSAT scores improved significantly in 1 year time and financial risks related to contracts reduced by a sizeable %age.Led START GREEN and GO-TO-GREEN initiative.Helped multiple engagements to recover from RED status which include a strategic banking client from middle east and one of the largest US based HI-TECH client.Responsible for solution risk reviews of large proposals.Helped institutionalize value framework, reuse framework, LEAN and six sigma methodologies.Got quarterly manager Apex award and annual Exampler award.Led conceptualization and business case development phases for ACO strategy.

Armonk, New York, Ny, Us

Worked as program manager, offshore delivery manager for strategic Qanata PDS account.Managed one of the largest and most complex loyalty management program (10+ vendors and 20M AUD budget).Managed vendors end to end from SOR, RFP, vendor selection stage.Defined financial management tool to aid in managing multiple moving pieces including H/W cost, S/W cost, networking etc.Worked as infrastructure Manager for a short period and completed one of the most complex infrastructure for Qantas in record time.Worked as transition and release manager.Contributed for defining tools strategy for entire account and conducting pilots.

Bangalore, Karnataka, In

Played Progressive roles in different capacities.Managed large projects/programs across different portfolios in healthcare domain including Claims, BI, Framework Services, Corporate etc. Managed global teams of 50+.Managed P&L of large programs USD 5M+ annual.Build strong relationship at executive levels and helped removing entry barrier in green field areas.Hands on experience across all LC stages.Hands on experience across technologies like M/F, Crystal Reports, BO, Middleware etc.Experience in COE development and ODC setupStrong experience in different quality frameworks, reviews, audits.Account management and Financial management experience.Worked as Program Manager directly for clients and exp in managing vendor relationships (Services, product and hosting).Strong healthcare experience (Worked 7 years for Aetna).Strong exposure to pre-sales, solutioning, contracting and starting engagement from scratch. Strong client relationship building exp (Worked at client site for 4.5 years in US)

Pune, Maharashtra, In

Market Study, After sales support, Dealer development, Service network enhancement, Institutional customer support, Liasion with different groups to provide one top shop for clients

Be

Microsoft Core Leadership