• Experienced M365/O365 Consultant with a demonstrated history of working in the information technology and services industry.• Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.• Proficient in finding and resolving malfunctions using exceptional technical and communication skills.• Process improvement champion with a history of implementing new procedures to strengthen security posture, enhance operational efficiency, and control costs.• Having Experience in cloud technologies like Azure security & administration, Microsoft 365 security & Administration, Microsoft Intune/Endpoint Manager.