• IT Infrastructure Management and IT help Desk call handling for Reliance office location at Jodhpur (Rajasthan).• Provide user help desk & desktop support for windows 2000, XP, Microsoft office and other IT in house application.• Troubleshooting MS office & MS Outlook related issues.• Resolving day-to-day IT issues, data backups, applying security updates and patches.• Creation & Troubleshooting of Microsoft Outlook & Outlook Express User Profiles in office and on site locations.• Network Management and Troubleshooting issues for Regional Office and on site Locations. Testing and deployment of Network devices, printers, desktops.• Issue handling, procurement and deployment of IT Infrastructure with effective vendor management.• Installation, Setup, Deployment, Configuration & Administration of Various Systems and Applications.

• IT Infrastructure Management and Issue handling for the entire Organization.• Provide user help desk & desktop support for windows 2000, XP, Microsoft office and more. • Troubleshooting MS office 2010- Outlook, Excel, Word, Power point related issues.• Resolving day-to-day IT issues, data backups, applying security updates and patches.• Creation & Troubleshooting of Microsoft Outlook & Outlook Express User Profiles in office and on site locations.• To configure user management in Biometric machines and solve hardware related issue of local office & on site locations.• Network Management and Troubleshooting issues for Regional Office and on site Locations. Testing and deployment of Network devices, printers, desktops.• Issue handling, procurement and deployment of IT Infrastructure with effective vendor management. • Installation, Setup, Deployment, Configuration & Administration of Various Systems and Applications. • Deployed in house developed software (procurement management system) to Around 20 locations in Rajasthan, including installation of SQL server 2012 at the same locations.• Having good experience in using and troubleshooting video conferencing tools.• MIS Reporting and coordination with Team members.

• Collect, research, and analyze data.• Handling day to day operation related to IT in a Branch.• Provide technical support to end users on banking software.• Administration and maintenance of laptops/desktops/servers/Network Hardware/Software.