IT SUPPORT ENGINEER

Jr. Technical AssociatePathfinder enterprise solutions Pvt LtdFull-timeOct 2022 to Present (8 months)15 Days or less Notice PeriodResponsible for taking care of all Technical Support Calls (Hardware, Software and Networking Calls), Allocation to new users, System configuration (E-mail, Internet, and Printer Setup). Understanding the LAN infrastructure and VLAN. Knowledge of Default routing. Knowledge of Internet surfing and browsing. Assembling and disassembling computers and servers. Knowledge of various operating systems (Windows XP/7/10). Software supports and Software installation and uninstallation as per company’s policy. Basic understanding of network devices. Network monitoring and troubleshooting. Good knowledge of all the hardware devices and their management. Knowledge of DHCP, DNS and FTP. Installation and updates the Antivirus. Good knowledge of all the hardware devices and their management. Handling user calls related to their System, Network, E-mail, Micros and slip printers. Co-ordination with vendor for all model of Desktop, Laptops & Printer installation. Basic knowledge of Ticketing Tools. Understanding about the Asst Management. Troubleshooting and resolving the desktop and laptops issues. Co-ordination with vendors for Lease line, PRI line etcTop 5 key skills:IT Support,Desktop Support,Networking,Hardware Networking,Technical Support