Process Management, Transformation, Business value creation, Audit, Customer Relations, Service Delivery, Risk and Compliance, People Management and Leadership

Key Results as Sr. Team Leader• Maintained the process of documentation and method of daily, monthly work activities with respect to delivery.• Strategized and implemented process improvements which added value to the customer and in house business.• Led, Trained and Monitored the performance of team members to make sure the effectiveness and efficiency for the process.• Continuous engagement with the Quality team and specialists to make sure right non value added items are identified and look for solutions.Core Activities• Supported on-shore team during process transition phase by addressing the requisite’s for effective transition.• Driven and initiated Process improvements by identifying non value added process.• Conducted brainstorming sessions with the team which has resulted in gap processes which in turn reduced dependency and enhanced the quality / productivity rate.• Managed Leads (coordinators) to work in sync and motivated them for achieving business and individual team goals.• Collaborated with Vendors / Supplier Relations / Insiders Traders and fixed EDI Transmission Issues and Vendor Debit balances.• Cleared the GR IR Mismatch lines in the PO. • Resolutions with regards to Customer Billing and Clearing the AR Account.• SLA / KPI and quality timelines.

Key Results as Team Lead;• Developed the team to meet the business priorities within the time framework.• Created sufficient Backups for the critical process.• Motivated the Workforce by developing teamwork to bring improvements.• Successful in transitioning of multiple accounts payable process and procurement including the OCR conversion processes from countries like US and Canada (Onsite as well as Remote)• Continuous engagement with the Quality team and Managers to make sure ideas / process changes adds a value to the customer and business.• Remote transitioning of AP Process to OCR from Soft tool to SAP. Reviewing the RCCA, KPIs’, Operations Deck.• Complied with ACE Techniques and Lean Methodology (on the wastages) to the process.• SME for the Supply Chain on clearing the Purchase order related issues.