Deepak Kumar Arya (Rajput) Email & Phone Number

Gurgaon

AMC Branch Coordination including handling CSEs- Coordinating with BSE MF Star Team on transactions and complaints.- Placing the financial transactions Purchase, Redemption, & Switch, transactions on BSE platform - Registering SIP/STP/SWP on the BSE platform - Handling NIGO cases in close co-ordination with RTA and AMC servicing locations- Rejection remediation to ensure minimal rejections- Resolution of investor and distributor queries-… Show more AMC Branch Coordination including handling CSEs- Coordinating with BSE MF Star Team on transactions and complaints.- Placing the financial transactions Purchase, Redemption, & Switch, transactions on BSE platform - Registering SIP/STP/SWP on the BSE platform - Handling NIGO cases in close co-ordination with RTA and AMC servicing locations- Rejection remediation to ensure minimal rejections- Resolution of investor and distributor queries- RUD management & clearance- Assisting sales on servicing queries- Taking ownership in handling queries / complaints including SCORE complaints & other complaints received from regulators etc- Conducting Conference Calls, review meetings with CSEs and various vendors including RTA, Minutes signoff- Monitoring service team operations - Ensure adherence of Customer Services Manual through servicing points- Ongoing communications to CSEs on key changes (AMFI/ SEBI) impacting investor/ distributor servicing- Complete monitoring of servicing operations at AMC locations- Handling new assignments / projects assign as and when required by the management- Sending offline financial and non financial transactions to the AMC branches.- Filing & record keeping Show less

Gurugram, Haryana, India

Supervising and leading a team of customer support representatives, who respond to customer queries through calls, emails, and social. Review and manage all social media comments. Assist in employee recruitment, training, mentoring, & performance evaluation process. Fostering a culture that enables us to succeed through encouragement and empowerment. Serving as a crucial link between management, sales, tech team, and customer service representatives to ensure streamlined operations and clear… Show more Supervising and leading a team of customer support representatives, who respond to customer queries through calls, emails, and social. Review and manage all social media comments. Assist in employee recruitment, training, mentoring, & performance evaluation process. Fostering a culture that enables us to succeed through encouragement and empowerment. Serving as a crucial link between management, sales, tech team, and customer service representatives to ensure streamlined operations and clear communication pathways. Monitor team performance and provide feedback to enhance productivity and efficiency. Provide backup assistance to team members when needed. Communicate with followers, and respond to queries received on our social media platform. Keeping track record of the customer queries & managing the reports. Ensure all resumes are created to meet the highest quality standards and align with client requirements. Review completed resumes to verify accuracy, clarity, and effectiveness in showcasing clients' skills and experiences. Proactively gather customer feedback to improve the process. Identify and resolve problems that affect customer service quality and efficiency. Identify opportunities to upsell or cross-sell. Keep abreast of market trends and employ best practices as necessary. Show less

New Delhi Area, India

Taking care of all Customers & Vendors complaints through call, live chat and emails.Responsible for all customer queries received on Support@myflowertree.com.Follow up on all pending payments and orders processed against Temporary Allowances.Follow up on not acknowledged and delayed orders.Taking approval from customers on changes required in address, products, mobile no and non availability of the recipient while delivering the order.Follow up on the… Show more Taking care of all Customers & Vendors complaints through call, live chat and emails.Responsible for all customer queries received on Support@myflowertree.com.Follow up on all pending payments and orders processed against Temporary Allowances.Follow up on not acknowledged and delayed orders.Taking approval from customers on changes required in address, products, mobile no and non availability of the recipient while delivering the order.Follow up on the shipping orders.Responsible for all refunds and charge back. Show less

Gurgaon, India

Handling UK customers through live chat regarding various care issues like activating/deactivating the phone, locking/unlocking the phone, charging back, checking upgrade eligibility, planning a conversion, topping up the account, raising E-tickets, and taking care of billing queries.

Gurgaon, Haryana, India

Interaction with AT&T US customers through live chat regarding various care issues like, upgrade activation, new line activation, add-on line, porting the line, checks fraud, making 3way calls to take the approval for new line, to confirm the port, to deactivate the line. Maintaining a log file keeping the records of customer's activation, deactivation, frauds, NEXT programs order, level of AHT etc.

New Delhi Area, India

To short out the problems of DSP Black Rock mf investors and distributors as well over the phone and through e-mails. Lodging the complaints of their's issues and following up to back office Chennai, trying to close those cases within assigned TATs following up the laid guidelines issued by body. Sending account statements to investors and distributors as well and Follow-up with them for pending documentation also. To enhance my knowledge and skills, participating in training and tests which… Show more To short out the problems of DSP Black Rock mf investors and distributors as well over the phone and through e-mails. Lodging the complaints of their's issues and following up to back office Chennai, trying to close those cases within assigned TATs following up the laid guidelines issued by body. Sending account statements to investors and distributors as well and Follow-up with them for pending documentation also. To enhance my knowledge and skills, participating in training and tests which was held by AMC and CAMS itself on regular basis. Additionally, being a front desk officer to accept the applications over the counter and punching them in Time Stampping Machine before cutt-off time assigned by body. Educate the investors to update the KYC in CAMS for CAS facility and helping to colleauges over the counter to make new KYC so far. Show less

Master Of Business Administration - Mba, Finance & Accounting Management

B.B.A -Bachelor Of Business Administration, I.T & Marketing, (A)+