Deepak Kumar Email & Phone Number

--Having total 11+ years of experience as a consultant in ATG and Java, j2ee application on topics varying from development, systems support to participating in Release activity, Build and deployment, QA coordination.--Over 6 years of experience in Information Technology as an Ecommerce specialist in the development and support of ecommerce applications using ATG and Java technologies.--5 years of complete experience in working as a ATG/java,j2ee techno-functional resource (All L2, L3 Technical Support) for US’s one of the largest retailer (Kohls.com) which involves troubleshooting, code analysis and defect fixing for  ATG BCC, ATG Storefront and ATG CSC--Hands-on technology experience with J2EE, CORE JAVA and Spring based application support.--Have attended total 4 peaks season for this client and successfully supported all of them which helped clients to reach their goals and grow more each year from Ecommerce perspective. Received “Bravo” award for the latest successful peak support . --Capable to research and expand the new leading technologies. --Good commitment, dedication and planning towards goal oriented tasks.--Have extensively worked on Severity 1,2 and 3 production issues and provide resolutions within SLA. --Analyzing splunk logs and acting immediately based on the severity and priority.--Have extensively worked on Splunk , Incident management(Service now), Net Diagnostic, OEM Production system monitoring tools.--Closely monitoring the systems statistics such as Server CPU utilization, Total server requests, response counts/failures using Net Diagnostics, Blue Triangle tools and analyze the exceptions using Splunk resulting with workaround to proactively fix slowness in site or any customer bad experience. --Involved in resolving many production issues single handedly which involves critical one such as ATG BCC publishing, Critical Batch job failures, DB issues.--Experience in Production Stuck Orders analysis and Resolution.

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  Senior Software Engineer

  Gspann Technologies, Inc

  Oct 2017 - Present