Expert in Salesforce CRM analysis, Testing and Support.Excellent knowledge on Salesforce CRM components including Person account, opportunity, Lead, Task, Events, stage, workflow.Strong knowledge of enterprise applications like CRM, ERP.Working on test management tools Jira, and request/ ticket tracking tools like Zendesk and Helpdesk.Learning new features on Salesforce and adding as new skill set on timely basis.• User access management and administration, Salesforce Price Quotes, Basic knowledge on CPQ & Analytics Studio. • Involved in migration of legacy CRM application to Salesforce platform and took part in User Acceptance Testing (UAT) and evaluation of functionalities on Salesforce platform to that of in legacy CRM application.• Incident Manager - Monitoring sales and production dashboards, reporting Incidents and creating Outage accordingly, preparing IR and RCA reports.