Deepak Kumar Chack Email & Phone Number

Noida, Uttar Pradesh, India

Managing project planning & collaborating with team designing, procurement & quality control forsmooth delivery.• Handling a team of Project Coordinators for different projects time wise.• Managing Security surveillance projects and Operations at Regional level• Coordination with Product, Technical, Finance & other teams to ensure smooth project execution.• Ensure timely delivery of projects to clients & responsible for Vendor Management.• Ensure business process remain… Show more Managing project planning & collaborating with team designing, procurement & quality control forsmooth delivery.• Handling a team of Project Coordinators for different projects time wise.• Managing Security surveillance projects and Operations at Regional level• Coordination with Product, Technical, Finance & other teams to ensure smooth project execution.• Ensure timely delivery of projects to clients & responsible for Vendor Management.• Ensure business process remain relevant & make improvements & modifications as and when required.• Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Develop a detailed project plan to monitor and track progress.• Delegate project tasks based on junior staff members' individual strengths, skill sets and experiencelevels.• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuringtechnical feasibility.• Successfully delivered live projects with Monitoring of for IIT / JEE, NEET, MPSC, NTA, AIIMS, SSC, ICARand many other clients. Show less

Kanpur, Uttar Pradesh, India

I worked as Desktop Support Engineer in Sangkirna and Services Pvt. Ltd, Kanpur and managing followingresponsibilities: -❖Support Retailer/Distributor for Banking Application.❖ UIDAI Biometric Device Installation and Configuration on Distributor/Retailer End at Remote Location.❖ Handling to Employee E-mail ID Creation and his Password Management through Cybex Panel.

Kanpur, Uttar Pradesh, India

I worked as Switch Engineer from 16/12/2015 to 02/02/2018 in Tata Communication TransformationServices Ltd. Kanpur and following responsibilities: -❖ Carrying out CDR backup in MSS.❖ DR BSC testing of All BSC.❖ Signaling Link & CGR Utilization Report making & Analysis for Network Optimization.❖ Monitoring Real Time Voice traffic, Successful Call Rate (SCR), Blocking & analyzing their impact on thenetwork by comparing to the last trends.❖ Perform Fault Management by… Show more I worked as Switch Engineer from 16/12/2015 to 02/02/2018 in Tata Communication TransformationServices Ltd. Kanpur and following responsibilities: -❖ Carrying out CDR backup in MSS.❖ DR BSC testing of All BSC.❖ Signaling Link & CGR Utilization Report making & Analysis for Network Optimization.❖ Monitoring Real Time Voice traffic, Successful Call Rate (SCR), Blocking & analyzing their impact on thenetwork by comparing to the last trends.❖ Perform Fault Management by coordinating support resources, managing technical.❖ Trouble-shooting of fault in all core nodes & change the hardware module if required.❖ Publishing Outage SMS / Reports / Special Broadcast Messages, as agreed with circle❖ Supporting Field Team in maintaining KPI❖ Undertaking Routine Health checkup of the Nokia GCS, MSS & MGW’s.❖ Monitoring Call Clearing Cause Codes and taking action accordingly.❖ Resolving Subscriber complaints forwarded by TSG.❖ Diagnosing faulty hardware in system& replacing the same with a new or repaired hardware.❖ Co-ordinating with Care, TSG & Circle team to Resolving any type of Care-case Issue.❖ Creating Trouble Ticket/task and coordinating with field team for resolution.❖ Escalating issues as per the criticality of the problem.❖ For any major outage, send communication to customer and Internal team. Show less