Deepak Kumar Deo Email & Phone Number

Bengaluru, Karnataka, India

• LifeSphere regulatory is a cloud based, regulatory information management system that accelerates drug development, market approvals, and adherence to the compliance by streamlining collaboration across global health.
• Generative AI initiatives for NavaX project: -Implemented Large Language Models powered chatbots for personalised user interaction. -Engaged with customer CXOs and business unit heads to demonstrate the benefits of.
• User Experience Design and Research:-Demonstrated proficiency in UX deliverables like: user journey maps, personas, and performed usability testing.
• xEVMPD & IDMP Submissions Cababilty: -Researched xEVMPD and IDMP guidelines, organized workshops to identify system gaps, and built capabilities for submissions to European Medicines Agency (EMA).-This Reduced negative.
• Brexit Impact Management Strategy:-Researched market and formulated strategy to address the repercussions of Brexit on existing pharmaceutical products and their distribution.-Conducted customer training webinars to.
• Microservice Use case Implementation:-Developed ‘Diff Report’ which compared configurations across environments and releases. This reduced configuration errors by 80% and increased DevOps efficiency by 67%.-Implemented.

Pune, Maharashtra, India

• The project encompasses the digital transformation of the existing 'Individual Disability Insurance' admin system to the Insurance EIS Suite, renowned for its customer-centric capabilities, providing insurers with.
• COVID Strategic Measures: Implemented COVID-related measures, extending the grace period to 90 days, covering 95% of affected customers within 3 months, lowering policy lapses and boosting the brand value.
• Accelerated Underwriting: Designed an automated underwriter dashboard, reducing underwriting cycle time by 38%, improving policy conversion rates, and achieving an A+ rating for underwriting and customer service.
• RPA Implementation: Defined and delivered customer payment process transformation using Robotic Process Automation, achieving reduction in manual payment processing time by 70%(20 minutes to 6 minutes), saving 7 FTEs.
• Claim Status Tracker: Launched a 24/7 real-time claim status tracker, leading to a 59% drop in customer calls for claim queries and improved policyholder satisfaction score to 82% and increased policy retention.

Pune Area, India

• The project encompasses the digital transformation of the existing 'Individual Disability Insurance' admin system to the Insurance EIS Suite, renowned for its customer-centric capabilities, providing insurers with.
• Designed New Insurance Product Series: Developed innovative insurance product series, positioning Principal's individual disability insurance business among the top 5 providers and increasing total market share to $500.
• Led Digital Transformation: Led the migration from an age-old mainframe-based legacy insurance admin system to the new vendor product EIS, resulting in a 5-day reduction in lead time and a 22% increase in conversion.
• Future-Ready Initiative: Accomplished the Future-Ready Initiative, introducing a virtual assistant chatbot that enhanced digital customer experience and engagement, with increased average session duration and page views.

Pune, Maharashtra, India

• The project involved analysis of the Affordable Care Act, 2010 (Obamacare) and the federal state legislations, understanding its impacts on the existing plan design documents benefits for different product types.
• Legislative Plan Set-Up and Insurance Review: Automated plan review based on federal legislation changes, saving 37% cost, improving 90% quality, and avoiding penalties for customers across US states.
• Online document Intake (ODI): Brainstormed with SME’s and wrote business requirement document for insurance case installation and enrolment process.
• Defined Insurance Dashboard: Designed data-driven dashboards for underwriters and case managers to monitor and improve policy issuance, claim settlement, and customer satisfaction

Pune Area, India

• The scope of the project involved rewriting the insurance Policy documents for a leading US healthcare provider.Key Contributions and Value Delivered
• Insurance Contract Rewriting: Reviewed insurance policy sections- Coverage, Exclusions, Riders, Renewal and Termination by engaging with Subject Matter Experts (SMEs) addressed noncompliance issues, and incorporated.
• E-Publishing: Designed an efficient e-publishing system that streamlined the process of creating, storing, reviewing, and filing insurance contract documents and improved efficiency in insurance filing.

Chennai, Tamil Nadu, India

• Infosys WalletEdge™ is a highly private could-based payment platform capable of supporting millions of transactions seamlessly and cost efficiently in a secure environment.Key Contributions and Value Delivered.
• Integrated Finance Solution: Defined use cases and business process flow for key services- EFT payments, EFT refund, check payments. This enabled 'airtel money' customers to pay bills, recharge accounts, shop at over.
• Improved the Usability: Plotted user journey map by interacting with end users and provided user insights on actions and touch points. This enhanced the usability of payment solution by 2x.

Chennai Area, India

• BrandEdgeTM is a cloud based digital marketing platform. The BLUE (Build, Listen, Understand, Engage) framework of digital marketing platform enabled marketer to efficiently build digital assets, effectively listen to.
• Led Digital Transformation Solutions: Defined workflows and functional requirements for digital marketing services- single sign on, subscription, survey, event and account unlock. The solution was adopted by over 30.
• Revamped User Interface: Revamped user interface to enhance consumer engagement on website. This led to increase in the website traffic by 41%, improved session duration by 3 mins and conversion rate by 12%.
• Defined Consumer Analytics Dashboard: Defined Google analytics dashboard reports which provided insights on consumer behaviour on website and helped in tracking digital campaign effectiveness and fine tuning the.
• Email Analytics helped customer to draw valuable insights on how subscribers engage with email and accordingly optimize email campaign strategies for better performance.
• Assisted in responding to Request For Proposals: Collaborated with sales team on RFP’s proposal submission to top players in life science, automobile, Beverages and helped in winning 3 major deals that generated ARR of.

Executive Program In Management, Marketing & Human Resource Management(Equivalent To Mba),Mba, A

Bachelor Of Engineering(B.E), Computer Science, A

Senoir School Certificate Examination, First Division

Indian School Certificate Examination, Science, First Division