Deepak Kumar Deo Email & Phone Number

Bengaluru, Karnataka, India

LifeSphere regulatory is a cloud based, regulatory information management system that accelerates drug development, market approvals, and adherence to the compliance by streamlining collaboration across global health authorities and pharmaceutical companies.Key Contributions and Value Delivered•Generative AI initiatives for NavaX project: -Implemented Large Language Models powered chatbots for personalised user interaction. -Engaged with customer CXOs and business unit heads to demonstrate the benefits of Generative Al in their businesses.•User Experience Design and Research:-Demonstrated proficiency in UX deliverables like: user journey maps, personas, and performed usability testing.•xEVMPD & IDMP Submissions Cababilty: -Researched xEVMPD and IDMP guidelines, organized workshops to identify system gaps, and built capabilities for submissions to European Medicines Agency (EMA).-This Reduced negative acknowledgements by 20%, thereby cut submission time by 27%, and increased user adoption by 32%, and 10% growth in revenue.•Brexit Impact Management Strategy:-Researched market and formulated strategy to address the repercussions of Brexit on existing pharmaceutical products and their distribution.-Conducted customer training webinars to help tackle challenges. This improved CSAT score to 8 out of 10.•Microservice Use case Implementation:-Developed ‘Diff Report’ which compared configurations across environments and releases. This reduced configuration errors by 80% and increased DevOps efficiency by 67%.-Implemented ‘Feature Toggle’ that enabled customers to customize and test LifeSphere features.•M&A Gap Analysis and Integration:-Conducted gap analysis, defined integration strategies, and facilitated successful merger and acquisition of Amplexor into Lifesphere.

Pune, Maharashtra, India

The project encompasses the digital transformation of the existing 'Individual Disability Insurance' admin system to the Insurance EIS Suite, renowned for its customer-centric capabilities, providing insurers with innovative tools for policy, claims, and billing management.Key Contributions and Value Delivered•COVID Strategic Measures: Implemented COVID-related measures, extending the grace period to 90 days, covering 95% of affected customers within 3 months, lowering policy lapses and boosting the brand value.•Accelerated Underwriting: Designed an automated underwriter dashboard, reducing underwriting cycle time by 38%, improving policy conversion rates, and achieving an A+ rating for underwriting and customer service.•RPA Implementation: Defined and delivered customer payment process transformation using Robotic Process Automation, achieving reduction in manual payment processing time by 70%(20 minutes to 6 minutes), saving 7 FTEs, and reducing annual processing costs by 17%, equivalent to $0.2 million.•Claim Status Tracker: Launched a 24/7 real-time claim status tracker, leading to a 59% drop in customer calls for claim queries and improved policyholder satisfaction score to 82% and increased policy retention 77%.Achieved Positive CSAT rating: These efforts translated into consistent positive CSAT ratings for disability insurance product, with a 30% reduction in user-reported issues and a substantial 20% increase in customer satisfaction.

Pune Area, India

The project encompasses the digital transformation of the existing 'Individual Disability Insurance' admin system to the Insurance EIS Suite, renowned for its customer-centric capabilities, providing insurers with innovative tools for policy, claims, and billing management. Key Contributions and Value Delivered•Designed New Insurance Product Series: Developed innovative insurance product series, positioning Principal's individual disability insurance business among the top 5 providers and increasing total market share to $500 million in revenue, a substantial market share increase by 3.2%.•Led Digital Transformation: Led the migration from an age-old mainframe-based legacy insurance admin system to the new vendor product EIS, resulting in a 5-day reduction in lead time and a 22% increase in conversion rate.•Future-Ready Initiative: Accomplished the Future-Ready Initiative, introducing a virtual assistant chatbot that enhanced digital customer experience and engagement, with increased average session duration and page views.

Pune, Maharashtra, India

The project involved analysis of the Affordable Care Act, 2010 (Obamacare) and the federal state legislations, understanding its impacts on the existing plan design documents benefits for different product types (medical, dental, vision) and updating it be compliant with regulations.Key Contributions and Value Delivered•Legislative Plan Set-Up and Insurance Review: Automated plan review based on federal legislation changes, saving 37% cost, improving 90% quality, and avoiding penalties for customers across US states.•Online document Intake (ODI): Brainstormed with SME’s and wrote business requirement document for insurance case installation and enrolment process.•Defined Insurance Dashboard: Designed data-driven dashboards for underwriters and case managers to monitor and improve policy issuance, claim settlement, and customer satisfaction

Pune Area, India

The scope of the project involved rewriting the insurance Policy documents for a leading US healthcare provider.Key Contributions and Value Delivered•Insurance Contract Rewriting: Reviewed insurance policy sections- Coverage, Exclusions, Riders, Renewal and Termination by engaging with Subject Matter Experts (SMEs) addressed noncompliance issues, and incorporated federal regulations. This Reduced noncompliance queries from the federal insurance department by 37% and reduced time to market by expediting the compact filings.•E-Publishing: Designed an efficient e-publishing system that streamlined the process of creating, storing, reviewing, and filing insurance contract documents and improved efficiency in insurance filing.

Chennai, Tamil Nadu, India

Infosys WalletEdge™ is a highly private could-based payment platform capable of supporting millions of transactions seamlessly and cost efficiently in a secure environment.Key Contributions and Value Delivered.•Integrated Finance Solution: Defined use cases and business process flow for key services- EFT payments, EFT refund, check payments. This enabled 'airtel money' customers to pay bills, recharge accounts, shop at over 7000+ merchant outlets, transact online through multiple channels including mobile phones, Interactive Voice Response, and Point of Sale, which led to financial empowerment of mobile users. •Improved the Usability: Plotted user journey map by interacting with end users and provided user insights on actions and touch points. This enhanced the usability of payment solution by 2x.

Chennai Area, India

BrandEdgeTM is a cloud based digital marketing platform. The BLUE (Build, Listen, Understand, Engage) framework of digital marketing platform enabled marketer to efficiently build digital assets, effectively listen to and understand target segments, and easily engage consumers across a wide array of digital channels.Key Contributions and Value Delivered•Led Digital Transformation Solutions: Defined workflows and functional requirements for digital marketing services- single sign on, subscription, survey, event and account unlock. The solution was adopted by over 30 customers across industry verticals and was recognized by National Association of Software and Services Companies (NASSCOM) prestigious ‘Business Innovation Award'•Revamped User Interface: Revamped user interface to enhance consumer engagement on website. This led to increase in the website traffic by 41%, improved session duration by 3 mins and conversion rate by 12%.•Defined Consumer Analytics Dashboard: Defined Google analytics dashboard reports which provided insights on consumer behaviour on website and helped in tracking digital campaign effectiveness and fine tuning the campaign strategies.-Consumer Analytics dashboard helped to gain insights on segmentation and optimize targeting strategy to lower customer acquisition cost, have better customer retention, and increased sales and improved profits.-Campaign analytics dashboard helped client to fine tune their ad expenses and get insights on ROI, Conversion rate, Purchase funnel, Customer Acquisition cost, Customer Life Time Value etc.•Email Analytics helped customer to draw valuable insights on how subscribers engage with email and accordingly optimize email campaign strategies for better performance.•Assisted in responding to Request For Proposals: Collaborated with sales team on RFP’s proposal submission to top players in life science, automobile, Beverages and helped in winning 3 major deals that generated ARR of $5.3 million.

Executive Program In Management, Marketing & Human Resource Management(Equivalent To Mba),Mba, A

Bachelor Of Engineering(B.E), Computer Science, A

Senoir School Certificate Examination, First Division

Indian School Certificate Examination, Science, First Division