Deepak Kumar Dhaker Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

-- Worked with Premium Support team, assisted AWS Enterprise, Business and developer customers on support cases with technical queries.-- Apply advanced troubleshooting techniques to provide unique solutions to meet customer’s individual needs. During escalations co-ordinated with cross functional teams to expedite the resolution.-- Identifying bugs in product/service and reporting to Product team also raising feature requests for desired improvement.-- Delivered training… Show more -- Worked with Premium Support team, assisted AWS Enterprise, Business and developer customers on support cases with technical queries.-- Apply advanced troubleshooting techniques to provide unique solutions to meet customer’s individual needs. During escalations co-ordinated with cross functional teams to expedite the resolution.-- Identifying bugs in product/service and reporting to Product team also raising feature requests for desired improvement.-- Delivered training sessions to customers and internal teams to increase their understanding of AWS best practices and services.Cloud Skills======== -EC2 -Elastic Block Storage -AWS Workspaces -AWS Directory Services -AWS Systems Manager -AWS Server Migration Service -VM Import/Export -AWS FSx for Windows - CloudEndure Migration/DR--Acting as SME for Systems Manager service which involves working on escalated internal trouble tickets raised by peer support engineers and troubleshooting highly complex issues related to this service. --Helping customers migrating/implementing Microsoft based workload in AWS cloud specifically SQL AlwaysOn AG Clustering, ADDS and IIS based workloads. --Help customers migrating to AWS Cloud using AWS native migration tools like AWS SMS and VM Export/Import. --Guide customers about the best practices for different AWS services to keep the environment healthy.--Research and respond on the customer cases in timely fashion to avoid escalations and delays in resolution. --Reproduce and document the customer issues internally whenever needed.--Writing internal Knowledge Base articles that helps fixing customer issue quickly and that results great customer satisfaction and improves support feedback.--Achieve high level of CSAT feedback for each customer interaction and continuously improve the support experience with customer based on feedback.--Work and collaborate with various peer teams and product engineering team to help fixing issues that requires dev involvement. Show less

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

> Experience developing IT and cloud infrastructure> Understanding of best practices regarding system security measures> Advanced understanding of business analysis techniques and processes> Experience working with and analyzing computer hardware and software> Extensive knowledge and experience working with operating system

Bengaluru Area, India

> Documentation RCA,PIR/RFO and track issues via a ticketing system.> Directed troubleshooting efforts for high severity issues by engaging with others. > Provided technical solutions and investigated alternative methods for solving problem. > Data Center walk through, system health checks and event notification> Handling the customer support service escalations> IT infrastructure capacity management- Provisioning/ decommissioning of resources in Hybrid… Show more > Documentation RCA,PIR/RFO and track issues via a ticketing system.> Directed troubleshooting efforts for high severity issues by engaging with others. > Provided technical solutions and investigated alternative methods for solving problem. > Data Center walk through, system health checks and event notification> Handling the customer support service escalations> IT infrastructure capacity management- Provisioning/ decommissioning of resources in Hybrid Cloud - AWS EC2 Instances, VMware VMs and Physical servers.> Handing and managing Incident, Problem and Change requests.> Active Directory domain DC replication, DC promotion, authentication etc. Show less

Bengaluru Area, India

> Performance troubleshooting CPU,RAM,Disk bottlenecks, working experience on Change Control , critical Incidents and service request .> Managed large, complex environments with 3000 +servers across multiple data-centers on multiple continents.> Coordinated with other teams to support network hardware such as firewalls, load balancers and switches and storage hardware such as SAN, DAS and NAS systems> Developed an d implemented procedures for operational processes… Show more > Performance troubleshooting CPU,RAM,Disk bottlenecks, working experience on Change Control , critical Incidents and service request .> Managed large, complex environments with 3000 +servers across multiple data-centers on multiple continents.> Coordinated with other teams to support network hardware such as firewalls, load balancers and switches and storage hardware such as SAN, DAS and NAS systems> Developed an d implemented procedures for operational processes including deployment, upgrade, migration and maintenance> DNS zone & record creation, zone backup, name resolution, aging & scavenging, etc.> Group policy deployment, domain creation, etc.> Nested virtualization, failover cluster, windows updates, VM patching, etc.> Major experience working directly with MS enterprise clients and end users.> Administration and troubleshooting experience in DNS, DHCP, Active Directory, Group Policy & Hyper-V.> Experienced in configuring & resolving Map drives, SMB, NFS files shares issues.> Curious to dive deep into the issue and find Root Cause Analysis (RCA).> Extensive knowledge in packet capture, trace & log analysis using MS Network Monitor (Netmon), Wireshark, ETL logs, DNS & DHCP Auditing logs, event viewer and other tools. Show less

Mumbai Area, India

• Creating, Deleting, managing user accounts and access permission. • Monitoring of various file systems, Events logs, processor utilization, paging space.• Performing Security Health checks for OS and subsystems.• Giving support to BLADE servers• Managing Active Directory• Coordinating with Delivery Compliance Administration team to resolve Operating system issues.• Wide experience working on Server OS - 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS -Windows 7,… Show more • Creating, Deleting, managing user accounts and access permission. • Monitoring of various file systems, Events logs, processor utilization, paging space.• Performing Security Health checks for OS and subsystems.• Giving support to BLADE servers• Managing Active Directory• Coordinating with Delivery Compliance Administration team to resolve Operating system issues.• Wide experience working on Server OS - 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS -Windows 7, 8.1, 10.• Experienced in troubleshooting TCP/IP and connectivity issues using network traces..• Extensive knowledge of tools - ipconfig, netsh, ping, nslookup, tracert, telnet, route print. Show less

Bachelor Of Engineering - Be, Information Technology

Higher Education School Certificate

High School Certificate Of Competence Program