Deepak Kumar Email & Phone Number

Gurugram, Haryana, India

• Assist customers with order and return inquiries through email and Chat Ports
• Ensure prompt communication of order-related information to customers
• Aid customers in online registration and order processing
• Handle customer complaints and escalations in a professional manner
• Collaborate with the warehouse to resolve order issues
• Liaise with courier companies to address customer concerns about orders and returns

Gurugram, Haryana, India

• Successfully launched and managed two new desks, namely Manpower and Travel, resulting in a substantial monthly revenue increase of 5 million
• Proficiently handled escalation calls related to support, service requests, and medical emergencies
• Executed ongoing promotional offers targeting elders and their Next of Kin (NOK) to contribute to revenue growth
• Identified and onboarded new vendors in the market to diversify business operations
• Coordinated efficiently with NOK and… Show more
• Coordinated efficiently with NOK and elders to address their service requests promptly, ensuring timely completion

Gurugram, Haryana, India

• Handled customer escalations related to various aspects, including service, product, counteroffers, medical concerns, and other raised requests
• Established and maintained a direct link between the company and its customers
• Served as a consultant for customers needing expert advice when purchasing term insurance plans
• Demonstrated flexibility by adapting to changing demands and promptly responding to internal and external communication
• Complied with and actively supported… Show more
• Complied with and actively supported company policies and practices

Gurugram, Haryana, India

• To handle the customer escalation related to Service,Product, Counter Offer,Medical and other raised request
• Associates may also serve as consultants for customers needing an expert's advice when buying Term Plan, Saving, Life Insurance.
• Flexible, able to shift priorities to accommodate changing demands. Responding in a timely and effective manner to all internal and external communication.
• Adheres to and supports company policies and practices.
• Reaching productivity… Show more
• Reaching productivity that meets job standards, while working with speed and accuracy.

Noida

• Managed the second tier of incidents and escalations, directly received at the CP PLUS Corporate Office through emails and calls
• Adopted a proactive stance in identifying and engaging CP PLUS partners to cultivate enduring business alliances
• Conducted periodic assessments and assessed partners' advancements
• Sustained the requisite volume of high-quality outbound calls to reach potential contacts
• Collaborated with the sales team to set performance objectives and growth… Show more
• Collaborated with the sales team to set performance objectives and growth strategies for each partner, conducting quarterly business appraisals to monitor and offer feedback on progress towards targets

Noida Area, India

• Addressed dissatisfied and irate customers on the escalation desk
• Interacted with customers and engaged with clients
• Collected feedback from customers
• Identified errors in service requests

Bachelor Of Commerce - Bcom, Accounting And Business/Management, 7

Passed BCom with having 3+ years Experience in Sales Support ,Customer Service,

10+2Th, Business/Commerce, General

Certification, Data Modeling/Warehousing And Database Administration