Deepak Kumar Email & Phone Number

Gurugram, Haryana, India

• Assist customers with order and return inquiries through email and Chat Ports• Ensure prompt communication of order-related information to customers• Aid customers in online registration and order processing• Handle customer complaints and escalations in a professional manner• Collaborate with the warehouse to resolve order issues• Liaise with courier companies to address customer concerns about orders and returns• Maintain a consistently high level of service… Show more • Assist customers with order and return inquiries through email and Chat Ports• Ensure prompt communication of order-related information to customers• Aid customers in online registration and order processing• Handle customer complaints and escalations in a professional manner• Collaborate with the warehouse to resolve order issues• Liaise with courier companies to address customer concerns about orders and returns• Maintain a consistently high level of service awareness, manage all aspects of returns and exchanges• Provide product information and customer support, cultivate and nurture customer relationships Show less

Gurugram, Haryana, India

• Successfully launched and managed two new desks, namely Manpower and Travel, resulting in a substantial monthly revenue increase of 5 million• Proficiently handled escalation calls related to support, service requests, and medical emergencies• Executed ongoing promotional offers targeting elders and their Next of Kin (NOK) to contribute to revenue growth• Identified and onboarded new vendors in the market to diversify business operations• Coordinated efficiently with NOK and… Show more • Successfully launched and managed two new desks, namely Manpower and Travel, resulting in a substantial monthly revenue increase of 5 million• Proficiently handled escalation calls related to support, service requests, and medical emergencies• Executed ongoing promotional offers targeting elders and their Next of Kin (NOK) to contribute to revenue growth• Identified and onboarded new vendors in the market to diversify business operations• Coordinated efficiently with NOK and elders to address their service requests promptly, ensuring timely completion• Functioned as the Online Reputation Management (ORM) focal point across all company platforms, continuously monitoring the company's public relations• Arranged and facilitated services such as Manpower Care Buddy and Financial Planning for elders• Collaborated closely with the Operations team to ensure smooth and efficient processes• Focused on strategic planning to enhance and optimize company revenue• Consistently achieved performance targets set by the management• Managed all manpower-related requests from elders• Organized and fulfilled various handyman-related requests from both elders and office needs• Played a pivotal role in expanding the revenue of the Value-Added Services (VAS) team from 2.5 Lacs to 20 Lacs per month• Addressed and resolved social media requests and complaints about the company's services and products Show less

Gurugram, Haryana, India

• Handled customer escalations related to various aspects, including service, product, counteroffers, medical concerns, and other raised requests• Established and maintained a direct link between the company and its customers• Served as a consultant for customers needing expert advice when purchasing term insurance plans• Demonstrated flexibility by adapting to changing demands and promptly responding to internal and external communication• Complied with and actively supported… Show more • Handled customer escalations related to various aspects, including service, product, counteroffers, medical concerns, and other raised requests• Established and maintained a direct link between the company and its customers• Served as a consultant for customers needing expert advice when purchasing term insurance plans• Demonstrated flexibility by adapting to changing demands and promptly responding to internal and external communication• Complied with and actively supported company policies and practices• Assisted customers in selling various term insurance plans over the phone• Achieved and maintained high productivity standards while working with speed and accuracy• Understood customer requirements and effectively closed sales transactions• Provided support to customers regarding documentation and medical inquiries• Facilitated the final decision-making process for term insurance applications submitted by customers• Coordinated between customers, Policy Bazaar, and insurers to ensure seamless interactions and transactions• Responsively handled customer calls, emails, tickets, and queries• Developed a deep understanding of products and effectively conveyed product information to prospective customers• Consistently met and exceeded performance targets as assigned periodically• Ensured timely and effective responses to all internal communication channels Show less

Gurugram, Haryana, India

• To handle the customer escalation related to Service ,Product , Counter Offer ,Medical and other raised request• Associates may also serve as consultants for customers needing an expert's advice when buying Term Plan, Saving, Life Insurance.• Flexible, able to shift priorities to accommodate changing demands. Responding in a timely and effective manner to all internal and external communication. • Adheres to and supports company policies and practices.• Reaching productivity… Show more • To handle the customer escalation related to Service ,Product , Counter Offer ,Medical and other raised request• Associates may also serve as consultants for customers needing an expert's advice when buying Term Plan, Saving, Life Insurance.• Flexible, able to shift priorities to accommodate changing demands. Responding in a timely and effective manner to all internal and external communication. • Adheres to and supports company policies and practices.• Reaching productivity that meets job standards, while working with speed and accuracy.• Meeting and exceeding targets as assigned periodically.• Responding in a timely and effective manner to all internal communication.• Ability to learn about products and describe/explain them to prospective customers.• Understanding customer requirement and closing sales.• Assisting the customer related to documents and medical• Arranging the final decision of the term application of the customer• Making Coordination between Customer Policy bazaar and Insurer• Replying customer’s calls Mails Tickets and raised query• Demonstrated flexibility by adapting to changing demands and promptly responding to internal and external communication• Complied with and actively supported company policies and practices• Understood customer requirements and effectively closed sales transactions• Provided support to customers regarding documentation and medical inquiries Show less

Noida

• Managed the second tier of incidents and escalations, directly received at the CP PLUS Corporate Office through emails and calls• Adopted a proactive stance in identifying and engaging CP PLUS partners to cultivate enduring business alliances• Conducted periodic assessments and assessed partners' advancements• Sustained the requisite volume of high-quality outbound calls to reach potential contacts• Collaborated with the sales team to set performance objectives and growth… Show more • Managed the second tier of incidents and escalations, directly received at the CP PLUS Corporate Office through emails and calls• Adopted a proactive stance in identifying and engaging CP PLUS partners to cultivate enduring business alliances• Conducted periodic assessments and assessed partners' advancements• Sustained the requisite volume of high-quality outbound calls to reach potential contacts• Collaborated with the sales team to set performance objectives and growth strategies for each partner, conducting quarterly business appraisals to monitor and offer feedback on progress towards targets• Oversaw customer sales inquiries, addressed issues, and provided post-sale support• Maintained consistent communication with partners, both current and prospective, regarding fresh products and initiatives• Detected and resolved obstacles impeding the business relationship between Aditya and channel partners• Delivered timely solutions to customer queries and challenges• Coordinated with higher-tier teams for customer support and issue resolution• Furnished product details and assistance to customers• Supervised a team responsible for customer relationship management and incident handling• Formulated, tracked, and fostered business growth from channel partners, dealers, and distributors within the designated region• Established and nurtured connections with prior and new clients and customers• Explored opportunities for expanding business in the local market for security products, encompassing CCTV cameras, DVR/NVR systems, Video Door Phones, Bio-Metric Machines, Electronic Door Locks, and related offerings Show less

Noida Area, India

• Addressed dissatisfied and irate customers on the escalation desk• Interacted with customers and engaged with clients• Collected feedback from customers• Identified errors in service requests

Bachelor Of Commerce - Bcom, Accounting And Business/Management, 7

Passed BCom with having 3+ years Experience in Sales Support ,Customer Service,

10+2Th, Business/Commerce, General

Certification, Data Modeling/Warehousing And Database Administration