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Deepak Kumar Gupta is listed as Customer Experience and Portfolio Management based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Deepak Kumar Gupta.
Deepak Kumar Gupta previously worked as Associate - Control Tower (Lead) at Furlenco and Senior Executive - OCC at Furlenco. Deepak Kumar Gupta holds Pgpm, Marketing And Operations from Vanguard Business School, Bangalore.
I am a results-oriented professional with a strong background in customer experience, Portfolio Management and operations management. Over the course of my career, I have successfully led cross-functional teams, optimized customer service processes, and driven business growth. I have a proven track record of increasing customer retention, reducing complaints, and improving operational efficiency across multiple cities.My experience spans B2B and B2C client management, data-driven performance reporting, and executing customer success strategies. I thrive in dynamic environments and am passionate about delivering exceptional customer experiences while ensuring smooth and effective operations.I am currently seeking new opportunities to leverage my skills in customer success, portfolio management and team leadership to contribute to the continued growth and success of an organization. Let’s connect and explore how we can collaborate to drive customer service excellence and operational success.
Listed skills include Leadership, Capacity Planning, Customer Experience, Planning, and 25 others.
A career timeline built from the work history available for this profile.
Hyderabad, Telangana, India
- Managed the entire customer order cycle from order placement to fulfillment, ensuring seamless processes and operational efficiency- Successfully managed a diverse B2B and B2C client portfolio across multiple cities, maintaining consistent service, timely communication, and high client satisfaction- Created and maintained detailed reports in Google.
Hyderabad, Telangana, India
- Led and mentored a team of 5+ members, driving performance improvements and enhancing team knowledge through targeted training and development initiatives- Handled operations for a new branch, generating new business leads and expanding market presence- Collaborated with cross-functional teams to address customer concerns, reducing complaints by 30%.
Hyderabad, Telangana, India
- Fostered positive customer experiences by building and maintaining professional relationships, promptly addressing and resolving issues to ensure customer satisfaction- Efficiently managed partial order and cancellation cases, providing quick and effective solutions to minimize disruptions and improve customer retention- Handled customer support tickets.
Bangalore
Project Title - "Primary Market Survey and Catchment Area Analysis"(Big Bazaar store in GT Mall Vijayanagar)- Primary Market Survey- Understand Consumer Buying Behavior and their expectations from store- Catchment Area Analysis- Recommendation for Launch and Promotion
Quick answers generated from the profile data available on this page.
Deepak Kumar Gupta is listed as Customer Experience and Portfolio Management.
Deepak Kumar Gupta is based in Hyderabad, Telangana, India.
Deepak Kumar Gupta has worked for Furlenco and Future Group India.
You can use AeroLeads to view verified contact signals for Deepak Kumar Gupta, including work email, phone, and LinkedIn data when available.
Deepak Kumar Gupta holds Pgpm, Marketing And Operations from Vanguard Business School, Bangalore.
Deepak Kumar Gupta is listed with skills including Leadership, Capacity Planning, Customer Experience, Planning, Stock Management, Account Management, Purchase Orders, and Microsoft Powerpoint.
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