I am a results-oriented professional with a strong background in customer experience, Portfolio Management and operations management. Over the course of my career, I have successfully led cross-functional teams, optimized customer service processes, and driven business growth. I have a proven track record of increasing customer retention, reducing complaints, and improving operational efficiency across multiple cities.My experience spans B2B and B2C client management, data-driven performance reporting, and executing customer success strategies. I thrive in dynamic environments and am passionate about delivering exceptional customer experiences while ensuring smooth and effective operations.I am currently seeking new opportunities to leverage my skills in customer success, portfolio management and team leadership to contribute to the continued growth and success of an organization. Let’s connect and explore how we can collaborate to drive customer service excellence and operational success.
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Associate - Control Tower (Lead)Furlenco Jun 2022 - May 2023Hyderabad, Telangana, India- Managed the entire customer order cycle from order placement to fulfillment, ensuring seamless processes and operational efficiency- Successfully managed a diverse B2B and B2C client portfolio across multiple cities, maintaining consistent service, timely communication, and high client satisfaction- Created and maintained detailed reports in Google Sheets, utilizing advanced formulas to generate clear, accurate, and timely financial and performance summaries- Responsible for invoice checks, resolving system errors, and issuing credit notes as part of the billing process- Oversaw both manual and automated Purchase Orders, ensuring timely placement, payment, and fulfillment -
Senior Executive - OccFurlenco Jan 2021 - Jun 2022Hyderabad, Telangana, India- Led and mentored a team of 5+ members, driving performance improvements and enhancing team knowledge through targeted training and development initiatives- Handled operations for a new branch, generating new business leads and expanding market presence- Collaborated with cross-functional teams to address customer concerns, reducing complaints by 30%- Developed and executed customer success strategies, increasing customer retention by 25%- Compiled and analyzed daily, weekly, and monthly performance reports on city operations, providing actionable insights to inform and support strategic decision-making
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Executive - OccFurlenco Mar 2017 - Dec 2020Hyderabad, Telangana, India- Fostered positive customer experiences by building and maintaining professional relationships, promptly addressing and resolving issues to ensure customer satisfaction- Efficiently managed partial order and cancellation cases, providing quick and effective solutions to minimize disruptions and improve customer retention- Handled customer support tickets with a focus on delivering timely, satisfactory resolutions, ensuring a high level of service and client satisfaction
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Marketing InternFuture Group India Apr 2016 - Jun 2016BangaloreProject Title - "Primary Market Survey and Catchment Area Analysis"(Big Bazaar store in GT Mall Vijayanagar)- Primary Market Survey- Understand Consumer Buying Behavior and their expectations from store- Catchment Area Analysis- Recommendation for Launch and Promotion
Deepak Kumar Gupta Skills
Deepak Kumar Gupta Education Details
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Vanguard Business School, BangaloreMarketing And Operations -
St.Joseph Degree & Pg College, HyderabadB.Com (Computers)
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St. Francis Xavier Junior College, HyderabadCec
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St.Joseph High School, Hyderabad
Frequently Asked Questions about Deepak Kumar Gupta
What is Deepak Kumar Gupta's role at the current company?
Deepak Kumar Gupta's current role is Customer Experience and Portfolio Management.
What schools did Deepak Kumar Gupta attend?
Deepak Kumar Gupta attended Vanguard Business School, Bangalore, St.joseph Degree & Pg College, Hyderabad, St. Francis Xavier Junior College, Hyderabad, St.joseph High School, Hyderabad.
What skills is Deepak Kumar Gupta known for?
Deepak Kumar Gupta has skills like Leadership, Capacity Planning, Customer Experience, Planning, Stock Management, Account Management, Purchase Orders, Microsoft Powerpoint, Business Development, Market Research, Communication, Vendor Management.
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DEEPAK KUMAR GUPTA
Hyderabad -
DEEPAK KUMAR GUPTA
Cxo, Head Digital Transformation & Innovation | Cloud, Fintech, Telecom| Ai EnthusiastMumbai1gmail.com -
1gmail.com
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