Deepak Kumar Gupta Email & Phone Number

Hyderabad, Telangana, India

- Managed the entire customer order cycle from order placement to fulfillment, ensuring seamless processes and operational efficiency- Successfully managed a diverse B2B and B2C client portfolio across multiple cities, maintaining consistent service, timely communication, and high client satisfaction- Created and maintained detailed reports in Google Sheets, utilizing advanced formulas to generate clear, accurate, and timely financial and performance summaries- Responsible for invoice checks, resolving system errors, and issuing credit notes as part of the billing process- Oversaw both manual and automated Purchase Orders, ensuring timely placement, payment, and fulfillment

Hyderabad, Telangana, India

- Led and mentored a team of 5+ members, driving performance improvements and enhancing team knowledge through targeted training and development initiatives- Handled operations for a new branch, generating new business leads and expanding market presence- Collaborated with cross-functional teams to address customer concerns, reducing complaints by 30%- Developed and executed customer success strategies, increasing customer retention by 25%- Compiled and analyzed daily, weekly, and monthly performance reports on city operations, providing actionable insights to inform and support strategic decision-making

Hyderabad, Telangana, India

- Fostered positive customer experiences by building and maintaining professional relationships, promptly addressing and resolving issues to ensure customer satisfaction- Efficiently managed partial order and cancellation cases, providing quick and effective solutions to minimize disruptions and improve customer retention- Handled customer support tickets with a focus on delivering timely, satisfactory resolutions, ensuring a high level of service and client satisfaction

Bangalore

Project Title - "Primary Market Survey and Catchment Area Analysis"(Big Bazaar store in GT Mall Vijayanagar)- Primary Market Survey- Understand Consumer Buying Behavior and their expectations from store- Catchment Area Analysis- Recommendation for Launch and Promotion

Pgpm, Marketing And Operations

B.Com (Computers)

Cec

Education record