Regional Quality Assurance Manager
Current• Created and launched a new customer-centric program and reduced 60% customer complaints in two years’ time.• Leveraged expertise in AI implementation and talent development to reduce 23% expenses and boost CSAT score.• Attained key business metrics with a team of 3 by developing and implementing processes to achieve the metrics.• Improved productivity by revising SOPs (Standard Operating Procedure) based on Food Safety Audits of facilities. • Boosted the feasibility of operation by analyzing areas of improvement and implementing changes.• Leveraged excellent communication skills and vendor management skills to onboard three new vendors.• Gained cognizance of training needs and trained 300+ professionals in food safety audits.• Liaised with internal departments to gain carry out planned preventive maintenance.• Played a key role in the implementation of health and safety standards for the department by identifying, escalating, and resolving unauthorized, unsafe or ineffective practices.• Carried out risk analysis and mitigation of projects and analyzed feasibility of the project to aid improvements.• Helmed market research and competitor analysis as well as Quality Assurance (QA) for New Product Launch. • Ensured compliance and regulation for new branch opening and expansion.• Examined sales reports to draw comparisons for gap analysis.
