Deepak Kumar Joshi Email & Phone Number

New Delhi Area, India

Replenish the stock items by raising purchase indents and delivery advices & scrutinizing purchase indents.Conduct Inventory analysis A/B/C, and regular inventory verification of stock items. Streamlining the system and procedures for effective inventory control for ensuring ready availability of materials to meet the desired targets. Customer Relationship ManagementProviding pre & post sales services to the customers.Forging relationships with customers for continued & repeated business with them.ORGANISATIONAL DETAILSSince February 2011 working with Surya Health Care Limited (Biggest Pharmacy retail Business in Delhi), as a Cluster In Charge in Store Operations. The Accountabilities & AttainmentsSolutions for attaining higher foot falls & revenue realization per sq ft for ten stores in Delhi.Manpower management.Ensure Stores meet/exceed budgeted goals.Conduct business orientation training where required; communicate job expectations, values, strategies and objectives to employeesImplementation of SOP's.SKU Management, replenishment v/s stock availability.Catchment area study for stores. Control of shrinkage / dump % below the permissible limit.To measure "Customer Delight" quotient on an ongoing basis and use the quotient as an important variable while rewarding performance.

New Delhi Area, India

Currently working with Surya Healthcare Limited as a Cluster Incharge (Area Manager )

New Delhi Area(South Zone)

Currently working With Surya Heakllthcare Limited as a Cluster Manager looking after Sounth Zone

Cluster Incharge Handling 10 store in South Delhi

was in Operations

The Accountabilities & Attainments Gathering customers feedback and judging patterns, trends; initiating specific actions to continuously improve total customer satisfactionConducting staff meetings.Completing and analyzing store reports and formulating corrective action plans.Organizing the store monthly activities calendar to achieve store objectivesReconciling monthly P & L and determining store profit opportunities with the assistance of Area manager.Achievement of 100% targets in Q&Q Audits and Mystery audit report Design and conduct the induction, employee orientation process an employee exit interviews.Selection & Training of Store staff.

Ensure SOP adherenceEnsure employee retentionEnsure shrinkage control.Implementation and control of all the sales and marketing activities Training and Managing sales staff at store levelEnsuring proper visual merchandisingAchieving monthly sales targetsEnsuring all daily, weekly & monthly reports are on time.

New Delhi Saket Store

Guest Experiance Manager

checking all incoming Items with challan / Invoices* Making the GRN and updating Bin Location.* Receipt of Goods, ensuring Storage requirement* Maintaining and updating BIN Cards for each items * Reconciliation of all incoming and outgoing products**Maintaining all account books * maintaining of cash**Verifications of Bill of Suppliers & Dyers**Record keeping & updating of manual records **Preparation of Daily Attendance Register* Preparing Invoice and Packing List, Bank documents etc.**To ensure Housekeeping, safety & security of staff & goods* Storage/issue of Items on FIFO basis**Co-ordination with Purchase & Production departments regarding smooth function of Stores**Physical Stock Verification on Daily / Weekly & Monthly basis**Dealing with statutory Auditors and effectively handling their queries**Other Commercial activities

2nd

Ba, Pass

B A, Arts

B A, Arts