• Facilitate On-Site, Off-Site, and On-The-Job Training sessions effectively.• Develop and manage Quarterly & Monthly Training Calendars meticulously.• Spearhead and coordinate e-learning initiatives for the targeted audience within the region.• Ensure timely updates and adherence to Training Calendar Compliance Tracker & Training Execution Compliance Tracker on a monthly basis.• Implement and oversee Role Certification Training Programs across various sites.• Maintain accurate records, coordinate reports, and update them on a monthly basis.• Manage the coordination and execution of L&D Training, CSTP Training, and Managerial training programs.• Identify, assess, and update training needs for SFS/FMS/Hard FM services in consultation with the Regional HR Head.• Develop and implement training content, systems, and policies aligned with organizational goals and directives in collaboration with the Regional HR Head.• Execute the regional training strategy and calendar comprehensively.• Solicit and analyze client feedback periodically to evaluate employee performance effectively.• Research and implement advanced training and development strategies tailored to different employee hierarchies and groups.• Coordinate seamlessly with on-site and regional Operations teams to resolve training-related issues promptly.• Collaborate closely with Segment/SO/Transversal Managers to ensure the successful completion of training programs.• Manage training programs within approved budgets and timelines meticulously.• Conduct data analysis to identify trends and ensure the efficacy of training systems.• Monitor, evaluate, and optimize the training process continually for maximum effectiveness.

-Conduct training needs analysis to determine opportunities for productivity and profitability improvement in the areas of newly recruited staff .- Design and prepare training materials which will effectively improve the skills of the Team Members , Managers and Area Coach in order to deliver the brand’s expectations on the job.-Conduct On-The-Job Training (OJT) at the store during the operations to monitor the progress/ performance of Pizza Makers , Cashiers and Managers . -Plan and conduct monthly training (New Products, Reinforcement, Skills etc.) for Team Members and Managers .Recruitment :::--Establish the recruitment standards of Store Managers , Area Coach , TM and ensure that the correct caliber is recruited for the brand.-Mentor, monitor and evaluate The new Manager in training .Staff Relations:::---Responsible for inspiring and maintaining the Team Members , Shift Managers , Store Managers and Area Managers motivation and improvement in productivity.-Conduct counselling and handle obstacles when necessary.-Customer Service:::----Develops, updates and designs training modules to ensure it meets the identified needs.Develops training modules with emphasis on meeting the guest expectations and increasing the guest satisfaction scores.Financial-Responsible for preparing training department’s Expenditure and Capital Budget .To plan the training activities according to the defined budget.

worked as training in f&b Service ,f&b production , front Office , and finance department