- Responsible to define, build, operate Windows Server and client patch management services and provide technical operational support- Responsible to manage Team and Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Regular activities on Windows patching tool like IVANTI (Shavlik Tool) and PDQ Server- Involved on IT Infrastructure & IT Security patch management for windows servers and client- Windows patch deployment for both… Show more - Responsible to define, build, operate Windows Server and client patch management services and provide technical operational support- Responsible to manage Team and Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Regular activities on Windows patching tool like IVANTI (Shavlik Tool) and PDQ Server- Involved on IT Infrastructure & IT Security patch management for windows servers and client- Windows patch deployment for both Desktop and servers (Physical and Virtual machines) for various client locations like US, India, Ireland.- Investigate Servers and patching related problems and identify their source, determine possible solutions, test, and implement solutions.- Server Management and Maintenance, managing virtual environment (VMware)- Create and update articles in IT knowledge base system Maintain records, logs, and reports of assistance- Support software and application installation, upgrade and configure disk drives and related equipment. Install, configure, and maintain, networks workstations, virtual servers, and other related requirements Show less

- Resolve incoming Service Desk incidents and requests from internal staff as per the SLA- Handling incoming telephone calls, emails, and self-service tickets in a user-friendly and professional manner. Record all actions in the IT Service Management Tool (USD & ManageEngine)- Providing support for Outlook, MS Team & VPN tool like Pulse Secure & Cisco Any Connect- Handling tickets of User Accounts Unlock/Password Reset/Account Expired etc. via AD Console.- MS Outlook and… Show more - Resolve incoming Service Desk incidents and requests from internal staff as per the SLA- Handling incoming telephone calls, emails, and self-service tickets in a user-friendly and professional manner. Record all actions in the IT Service Management Tool (USD & ManageEngine)- Providing support for Outlook, MS Team & VPN tool like Pulse Secure & Cisco Any Connect- Handling tickets of User Accounts Unlock/Password Reset/Account Expired etc. via AD Console.- MS Outlook and Office365 installation and setup related issue handling.- Proving support on MDM. Installation and configuration on mobile and tablet.- Maintenance of user IT equipment including computers, peripherals, telecoms equipment, and office printers.- Daily Network monitoring including IT asset management and reporting to central corporate- Responsible for taking requests from clients related to SAP end user support and i3MS Server Show less

- Responsible for lead the team (12 No’s of Vendor engineer), self-involvement to solve queries- Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Helpdesk management & coordinating with Group IT FMS such as: NOC, SOC & AV Team- Laptop/Desktop/Printer general setup, domain configuration, OS and application installations- Mail (MS Outlook 2013, 2016), Managing Local Server Setup link (AD, FTP, DMS, i3MS)- Windows AD Operations… Show more - Responsible for lead the team (12 No’s of Vendor engineer), self-involvement to solve queries- Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Helpdesk management & coordinating with Group IT FMS such as: NOC, SOC & AV Team- Laptop/Desktop/Printer general setup, domain configuration, OS and application installations- Mail (MS Outlook 2013, 2016), Managing Local Server Setup link (AD, FTP, DMS, i3MS)- Windows AD Operations such as: Domain ID Creation, deletion, unlock and password reset - Network devices like Indoor/Outdoor access point, Network DAP/RF (P2P) installation and alignment, managed/unmanaged switch setup & configuration- Basic networking issues handling and diagnostics (TCP/IP/DNS etc.) - Daily Network monitoring including IT asset management and reporting to central corporate Show less

- Serving IT Remote Support to the clients from US & India through Service Desk Environment.- Hands on Experience working with ticketing tools like Jira Service Desk and E-Helpline- IT Assets (Laptop/Desktop) OS installation, required application setup & domain joining- Network Printer (HP, EPSON) setup and managing the Local Print Server- IT Software/Application, Network, VOIP & Hardware support to Infosys employees directly those were belongs to the Domain… Show more - Serving IT Remote Support to the clients from US & India through Service Desk Environment.- Hands on Experience working with ticketing tools like Jira Service Desk and E-Helpline- IT Assets (Laptop/Desktop) OS installation, required application setup & domain joining- Network Printer (HP, EPSON) setup and managing the Local Print Server- IT Software/Application, Network, VOIP & Hardware support to Infosys employees directly those were belongs to the Domain (ad.Infosys.com)- Providing support on various applications like MS Outlook 2016, Office365, Skype for business, Citrix Receiver, VM Ware, Visual Studio etc. installation and troubleshooting- Installation and repair of SCCM 2012 R2, Windows Security patches update to manage system compliance on server and client systems.- Antivirus support (Symantec Endpoint Protection 14.2 Installation and repair if required) Show less

- Proving IT (H/w, Network, Applications) related technical support to Axis Bank Employees - Use to follow Ticket Login Process (E-Helpline) and solve the queries within deadline period- Managing and giving support to both local and out of states Axis Bank employees- Responsible for OS installation/Repair on Desktop and laptop, domain joining, windows security patches &group policy update- Giving support to the users on IBM lotus (Version 8.5.3) Installation, configuration for… Show more - Proving IT (H/w, Network, Applications) related technical support to Axis Bank Employees - Use to follow Ticket Login Process (E-Helpline) and solve the queries within deadline period- Managing and giving support to both local and out of states Axis Bank employees- Responsible for OS installation/Repair on Desktop and laptop, domain joining, windows security patches &group policy update- Giving support to the users on IBM lotus (Version 8.5.3) Installation, configuration for mail replication and local archive settings- Responsible for java related technical troubleshooting and update for running Finacle Database in the bank environment- Network &shared printer, passbook printer installation, setup and maintenance- MS SCCM & Symantec antivirus support and Biometric device configuration- Responsible for solving various application and network related queries and mail configurations through remotely by using MS Lync, Net meeting, Remote desktop sharing etc.- Coordinating with NOC team for Network stability and network router configuration during new branch setup- Monthly local branch visit to monitor system & network performance and also verify, solve the technical queries of employees. Show less