Deepak Kumar Padhi Email & Phone Number

Bhubaneswar, Od, In

Hyderabad, Telangana, India

Hyderabad, Telangana, India

- Responsible to define, build, operate Windows Server and client patch management services and provide technical operational support- Responsible to manage Team and Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Regular activities on Windows patching tool like IVANTI (Shavlik Tool) and PDQ Server- Involved on IT Infrastructure & IT Security patch management for windows servers and client- Windows patch deployment for both… Show more - Responsible to define, build, operate Windows Server and client patch management services and provide technical operational support- Responsible to manage Team and Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Regular activities on Windows patching tool like IVANTI (Shavlik Tool) and PDQ Server- Involved on IT Infrastructure & IT Security patch management for windows servers and client- Windows patch deployment for both Desktop and servers (Physical and Virtual machines) for various client locations like US, India, Ireland.- Investigate Servers and patching related problems and identify their source, determine possible solutions, test, and implement solutions.- Server Management and Maintenance, managing virtual environment (VMware)- Create and update articles in IT knowledge base system Maintain records, logs, and reports of assistance- Support software and application installation, upgrade and configure disk drives and related equipment. Install, configure, and maintain, networks workstations, virtual servers, and other related requirements Show less

India

- Resolve incoming Service Desk incidents and requests from internal staff as per the SLA- Handling incoming telephone calls, emails, and self-service tickets in a user-friendly and professional manner. Record all actions in the IT Service Management Tool (USD & ManageEngine)- Providing support for Outlook, MS Team & VPN tool like Pulse Secure & Cisco Any Connect- Handling tickets of User Accounts Unlock/Password Reset/Account Expired etc. via AD Console.- MS Outlook and… Show more - Resolve incoming Service Desk incidents and requests from internal staff as per the SLA- Handling incoming telephone calls, emails, and self-service tickets in a user-friendly and professional manner. Record all actions in the IT Service Management Tool (USD & ManageEngine)- Providing support for Outlook, MS Team & VPN tool like Pulse Secure & Cisco Any Connect- Handling tickets of User Accounts Unlock/Password Reset/Account Expired etc. via AD Console.- MS Outlook and Office365 installation and setup related issue handling.- Proving support on MDM. Installation and configuration on mobile and tablet.- Maintenance of user IT equipment including computers, peripherals, telecoms equipment, and office printers.- Daily Network monitoring including IT asset management and reporting to central corporate- Responsible for taking requests from clients related to SAP end user support and i3MS Server Show less

Barbil, Orissa, India

- Responsible for lead the team (12 No’s of Vendor engineer), self-involvement to solve queries- Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Helpdesk management & coordinating with Group IT FMS such as: NOC, SOC & AV Team- Laptop/Desktop/Printer general setup, domain configuration, OS and application installations- Mail (MS Outlook 2013, 2016), Managing Local Server Setup link (AD, FTP, DMS, i3MS)- Windows AD Operations… Show more - Responsible for lead the team (12 No’s of Vendor engineer), self-involvement to solve queries- Acts as a Spokesperson in IT (Level-1 Escalation) while handling IT related assignments & tasks- Helpdesk management & coordinating with Group IT FMS such as: NOC, SOC & AV Team- Laptop/Desktop/Printer general setup, domain configuration, OS and application installations- Mail (MS Outlook 2013, 2016), Managing Local Server Setup link (AD, FTP, DMS, i3MS)- Windows AD Operations such as: Domain ID Creation, deletion, unlock and password reset - Network devices like Indoor/Outdoor access point, Network DAP/RF (P2P) installation and alignment, managed/unmanaged switch setup & configuration- Basic networking issues handling and diagnostics (TCP/IP/DNS etc.) - Daily Network monitoring including IT asset management and reporting to central corporate Show less

Bhubaneshwar, Odisha, India

- Serving IT Remote Support to the clients from US & India through Service Desk Environment.- Hands on Experience working with ticketing tools like Jira Service Desk and E-Helpline- IT Assets (Laptop/Desktop) OS installation, required application setup & domain joining- Network Printer (HP, EPSON) setup and managing the Local Print Server- IT Software/Application, Network, VOIP & Hardware support to Infosys employees directly those were belongs to the Domain… Show more - Serving IT Remote Support to the clients from US & India through Service Desk Environment.- Hands on Experience working with ticketing tools like Jira Service Desk and E-Helpline- IT Assets (Laptop/Desktop) OS installation, required application setup & domain joining- Network Printer (HP, EPSON) setup and managing the Local Print Server- IT Software/Application, Network, VOIP & Hardware support to Infosys employees directly those were belongs to the Domain (ad.Infosys.com)- Providing support on various applications like MS Outlook 2016, Office365, Skype for business, Citrix Receiver, VM Ware, Visual Studio etc. installation and troubleshooting- Installation and repair of SCCM 2012 R2, Windows Security patches update to manage system compliance on server and client systems.- Antivirus support (Symantec Endpoint Protection 14.2 Installation and repair if required) Show less

Bhubaneswar

- Proving IT (H/w, Network, Applications) related technical support to Axis Bank Employees - Use to follow Ticket Login Process (E-Helpline) and solve the queries within deadline period- Managing and giving support to both local and out of states Axis Bank employees- Responsible for OS installation/Repair on Desktop and laptop, domain joining, windows security patches &group policy update- Giving support to the users on IBM lotus (Version 8.5.3) Installation, configuration for… Show more - Proving IT (H/w, Network, Applications) related technical support to Axis Bank Employees - Use to follow Ticket Login Process (E-Helpline) and solve the queries within deadline period- Managing and giving support to both local and out of states Axis Bank employees- Responsible for OS installation/Repair on Desktop and laptop, domain joining, windows security patches &group policy update- Giving support to the users on IBM lotus (Version 8.5.3) Installation, configuration for mail replication and local archive settings- Responsible for java related technical troubleshooting and update for running Finacle Database in the bank environment- Network &shared printer, passbook printer installation, setup and maintenance- MS SCCM & Symantec antivirus support and Biometric device configuration- Responsible for solving various application and network related queries and mail configurations through remotely by using MS Lync, Net meeting, Remote desktop sharing etc.- Coordinating with NOC team for Network stability and network router configuration during new branch setup- Monthly local branch visit to monitor system & network performance and also verify, solve the technical queries of employees. Show less

Bachelor In Computer Application Bca, Computer Science

Master’S Degree, Master In Computer Application

Advance Diploma In Computer Hardware & Networking, A

Intermediate +2 Arts

High School, Hsc, A