Deepak Kumar Pandey Email & Phone Number

Full Life Cycle of Recruitment – Client Management & Engagement, Hands-On Recruitment, Sourcing, Screening, Submissions, Follow-ups, Interview coordination, feedback sharing, documentation.Performed and managed entire recruitment lifecycle process for various clients in core information technology & SAP domain.Well versed with all aspects of staffing process including job order prioritization, job postings on various job boards, resume screening, shortlisting candidates, phone screenings, formatting resume according to company standards, scheduling interviews, ensuring prompt feedback from managers/clients and making final decision for hiring process.Utilize various applicant tracking systems and online recruitment resources including internal Applicant Tracking System (ATS), Job Diva, LinkedIn, LinkedIn RPS, Dice, Monster.

Indore, Madhya Pradesh, India

Actively involved in sourcing candidates via various job boards, industry contacts, and internal candidate databases on a time-to-time basis. Filled Contract, Contract to Hire, and Direct Hire positions within the Information Technology space. Thorough knowledge of recruiting process for different employment types including W2, Corp-to-Corp, 1099 for U.S. Citizens, GC, H1-B, TN-1, and EAD holders. Hands-on experience with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS portals). Sourced, screened, evaluated, and selected candidates through a structured recruitment process that was designed to obtain the best industry talent for our clients. Handled the entire recruiting process from job description creation, posting, sourcing, interviewing, scheduling.

Indore, Madhya Pradesh, India

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees. This applies especially to frontline reps, who are usually the first point of contact for customers. Agents need to be trained for a wide range of customer service soft skills. Such as good listening, clear communication, empathy, ability to use positive language, etc. Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.

Indore, Madhya Pradesh, India

Establishes and maintains effective relationships with customers, and maintains high level of. customer service. • Advises customers on available bank products and services based on understanding of. customers' financial needs and recommends appropriate solutions.o Acquire Current Account & Saving Account (CASA)o sell other products of the bank – Fixed deposit, Insurance, Mutual Fund, Demato Generate prospective customer base.o Cold calling in person and telecalling on phone.o Outdoor field activities at ATM, Apartments, Societies, Community Centres, Parks,Business Centers, Market Place etc.o Get appointments with prospective customers & convert them into Bank customerso Meeting customers at work place / home• Cross sell new products.• Followed various internal guidelines and procedures of the bank.• Resolve customer queries/issues and facilitate customer service.• Achieving the monthly sales targets, assigned for various products and services .

Bcom Hons, Accounting

12Th, Commerce