Deepak Kumar Sharma Email & Phone Number

Work From Home

o Responsible for publishing the KPIs dashboard report on a daily, weekly, and monthly basiso Handling database management by using Advanced Excel toolso Preparation of MIS in such a manner so that quick decisions can be taken, and data could beretrieved within the minimum period of timeo Design and build Microsoft Excel-based analytics reportso Support others in the daily use of Data/Report extraction when neededo Monitor and analyse information and data systems and evaluate their performance todiscover ways of enhancing themo Responsible for calculating Monthly Payout for all LOBs International and Domestic GWso Assisting the HR team to prepare the Incentive data for Internal Team Leaders/Managerso User Management – ID creation, Account provision, Block/unblock, Archive account etc.o Coordinating with different teams (Support HR | Operations | Business Support | IT Supportand closely working with Top Management CEO, OPS Manager, HR Head etc.)o 5 X Growth in business within 2.5 years with great work and support done by the MIS teamand others supporting the team as wello Providing detailed training about the Business Process and understanding all steps/aspectsof Business requirements to the new hires | Company Size –300+ Employees & freelancerso Working on internal tools and software: Teams, SharePoint, OneNote, Visio, Power BI, PowerApp, Rave, Zendesk, Teramind, GreytHR, HireRight, ServiceNow, Genesis etc.

India

o Responsible for generating & growing revenue and reducing losses for Hotelso Managing static content & mapping of hotels in 50+ countrieso Hiring, training & managing performance of hotel mapping team | Team size of 20 memberso Increased revenue in my destinations by 34%o Reduced content related losses by 67%o Increased the conversion by 11% of the destinations handled by enhancing the content and images of the producto Planning & developing new business & projection reportso Successfully interpreting data in order to draw conclusions for managerial strategy & actiono Coordinating with different teams (Marketing | Tech | Content | OPM | Customer Service)o Conducted SOP & Excel training for the team | Conducted an Excel session at company levelo Working with vertical heads to deep dive in data and creating actionable business strategies

Gurgaon, Haryana

o Responsible for creating, managing & updating Holidays content for website & mobile appso Managing flight & hotel inventory for 40+ holiday packages on a daily basiso Getting the creative banners and mailer designed with the help of a designer.o Coordination with entire product team and technical team for website UI developmento Creating & maintaining product sales & availability trackerso Working with the managers to understand the product, content & marketing requirementso Preparing weekly & monthly sales targets and lead/conversion targetso Support the Manager in rolling out the new projects and initiatives and updating on the progress and its impacto Working on different software: CRM, CMS, Hypertech, Coppermine, Open X& Akamai, etc.

Delhi, Delhi

o Responsible for Vodafone bill payment collection through 100+ field executiveso Maintaining monthly & weekly trackers o Attained 98% collection targets o Coordinating with managers & field executiveso Resolving customer querieso Managing inventory of bill receipt books o E-Top ups and Cheques /Credit Card deposited in warehouse by cms guys

Delhi, India

o Supervising & auditing of non-delivered bill copies to the Vodafone userso Analyzing the reasons behind non-delivery of bills and taking steps to reduce such instanceso Coordinating with courier partners (BSA, Mailex, Blue Dart, Saiva, and Pen city)o Re-dispatchment of non-delivery bills to the customer address.

Delhi, India

o Supervision of 200+ field executives for Vodafone bill payment collectiono Maintaining monthly & weekly trackers | Attained 99% collection targets | Coordinating with managers & field executives | Daily cash management & collection from Field executiveso Resolving customer queries | Managing inventory of bill receipt books | E-Top ups

Master Of Business Administration - Mba, Marketing

Bachelor Of Commerce - Bcom, Business/Commerce, General

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