Deepak Kushawaha Email & Phone Number

Bengaluru, Karnataka, India

Noida, Uttar Pradesh, India

• Currently working as part of two teams, RDS Team (Remote Desktop Support)and DCC (Dispatch Command Center) team as Specialist
• Coordinated with vendors for provision of end-user support (e.g HardwareVendor technicians for warranty repair/replacement)
• Supported users to resolve their problems through remote, e-mail, chat andtelephonic IT technical services
• IT Support on Mac and iOS Devices(mobile, laptop) and experience to supportiPad using airwatch, MAC devices ( JAMF)
• Maintained appropriate equipment sparing requirements and spares inventorylevels to meet SLRs for the Desk Side Technical Support Services
• Provided technical orientation and training for new Client employees on existingsystems and software

Samsung R & D Institute, Sector 126, Noida

• Performs administration tasks, user management, documentation, communication messages to users
• Maintaining Samsung's security policy and software security check
• Assist in the development of user documentation and training materials Team and personal development – You take time to drive your own development, whilst also encouraging team members and partners to do the same
• Assist the IT team with the installation, configuration and deployment of new equipment via WDS
• Real time ticket entry by utilizing, monitoring and managing our service desk system
• Ordering of computer supplies and keeping of inventory

Noida Area, India

• Handling the escalation calls from Service Account Manager, project Manager or from Staff and provide them the support as per requirement
• Monitoring and troubleshooting of Core, Edge, and Backbone's Links of different devices
• Follow the process of Incident management, Change management, Configuration, and maintenance of system
• Preventing SLA breach through constant monitoring and diagnosing
• Provide Remote Desktop support
• Effective Coordination with all Router Engineers, vendors, and location IT heads to ensure smooth Network Operation

Lucknow Area, India

• Monitoring dropped data, bandwidth/ CPU utilizations, etc
• Troubleshooting Handled Centralized Network Operation
• Taking backup of all user accounts of Server
• Provide Remote Desktop support
• Keeping Record of Disk Space and Bandwidth allotment
• Monitoring downtime of Server and troubleshooting