Deepak Kv Email and Phone Number
Deepak Kv work email
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Deepak Kv personal email
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At Standard Chartered Bank, my role as AVP of Workforce Management harnesses my Black Belt certification and expertise in IT Service Management to drive substantial process improvements. Our team's mission revolves around digitization and workforce optimization, ensuring alignment with the bank's strategic objectives. With a seasoned background at Cognizant, I spearheaded the Internet Enablement project, delivering cloud solutions that significantly enhanced productivity. The role cultivated a deep understanding of emerging technologies, enabling us to implement innovative analytical tools and automation that elevate service delivery and operational efficiency.
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Avp Workforce ManagementStandard Chartered Bank Jul 2023 - PresentIndia -
General ManagerCognizant Apr 2022 - Jul 2023India -
Sr. Manager. DeliveryexcellenceCognizant Technology Solutions India Private Limited Mar 2017 - Apr 2022
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Manager QualityCognizant Technology Solutions Sep 2012 - Mar 2017Hyderabad Area, Indiao Assess and guide in the tailoring of the organization’s process to meet the project’s needso Responsible for identifying process improvement opportunities, planning and facilitating implementation of Process improvements.o Check adequacy of the implementation of information security policy and procedures at engagement level.
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RtblDell Jun 2010 - Sep 2012Run the Businesso Implement improved and innovative processes by utilizing internal and industry best practices to ensure Dell meets and exceeds service level metrics. o Prioritizes continuous improvement activities based on business case, engagement of appropriate stakeholderso Leverages network of agents, Service Leaders, Resolution Specialists, and senior leaders and ensures best practice processes are implemented consistently and shared within and across all business units. -
Manager - QmsKnoah Solutions Jun 2008 - Jun 2010Hyderabad Area, India Lead Auditor – ISO 9001:2008 Document, Implement, and Maintain the QMS within Knoah Solutions and execute document control as per the documented process Assist the Management and functional heads in:• Developing, implementing, and improving the documented quality management system for all functions and client operations • Maintaining the management system documents up-to-date • Improving system performance through corrective / preventive actions and continual improvement.• Comply with the current policies and procedures of Knoah -
Manager AnalyticsKnoah Solutions Dec 2004 - Jun 2010 Work out strategies on a monthly basis to ensure that targets are met Performance tracking by monitoring KPIs and alert operations as and when needed Work closely with operations in implementing the recommendations Drive the scores in terms of customer satisfaction and agent resolution rate Manage performance by analyzing the data, identifying the bottom performers, exploring the weak areas and providing them with adequate training and updates Brainstorm with higher management in fixing chronic & high-impact issues
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Manager QualityKnoah Solutions Apr 2001 - Jun 2010o Single Point of contact for any quality or process related issues o Work on a regular basis for any changes/improvements o Provide effective feedback for improving the processes which would in turn enhance the business needs as well as improve the customer satisfaction o Drive the Weekly calls related to Quality calibrations and Joint Call Monitoring sessions
Deepak Kv Skills
Deepak Kv Education Details
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Computers -
Computers
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Data Science With R
Frequently Asked Questions about Deepak Kv
What company does Deepak Kv work for?
Deepak Kv works for Standard Chartered Bank
What is Deepak Kv's role at the current company?
Deepak Kv's current role is AVP WORKFORCE MANAGEMENT @ Standard Chartered Bank | Black Belt in Service Delivery.
What is Deepak Kv's email address?
Deepak Kv's email address is de****@****ail.com
What schools did Deepak Kv attend?
Deepak Kv attended Symbiosis Institute Of Management Studies, Osmania University, Osmania University, Simplilearn Alumni.
What skills is Deepak Kv known for?
Deepak Kv has skills like Black Belt, Service Delivery, It Service Management, Bpo, Quality Management, Operations Management, Team Management, Process Management, Quality Assurance, Six Sigma, Sla, Call Center.
Who are Deepak Kv's colleagues?
Deepak Kv's colleagues are Kshitiz Bhatnagar, Sriram Ramakrishnan, Manish Korgaonkar, Sireesh Tadepalli, Selvi S, Prema Latha, Soma Shekar Gottam.
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