Deepak Mali Email and Phone Number

* Motivated staff by setting goals ,providing ongoing feedback and rewarding and recognizing employees.* Processed check-ins and check-outs , created reservations and processed special requests.* Drove sales and maximized revenue by up -selling rooms and amenities.* Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.* Aided colleagues, managers and guests through regular communication and assistance.* Produced letters and memoranda to inform stakeholders of business decisions.* Handled office supply orders and inventorying.* Sorted, Opened and routed mail and deliveries to meet business requirements.

• Process reservations by mail, telephone, fax or central reservation system referral.• Process reservation from the sales office, travel agent and other department of the hotel.• Know the type of room available, their location, and layout selling status, rates and benefits of all package plans.• Process cancellations and modifications and promptly reply this information to front desk.• Communicate reservation information to front desk.• Understand the hotel policy on guaranteed reservations and no-show.• Prepare confirmation letters as per booking details.• Responsible for taking Check-In and Check-out of the guest with proper standards and also update the same in DTCM.• Analyze and adhere to all the complaints from the guests and ensure timely resolution for the same.• Compute bills, collects payment and doing currency encashment for the guest.• Receiving and processing reservation of the room.• Handling cash float on daily bases.• Checking all the transactions after shift and make sure it is set as per the standard of accounting department.• Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedure to maintain quality of service.• Offer professional, engaging and friendly service to all the guest.

- Work with management to assess and improve processes and policies. - Monitor and report on revenue and cash flow. - Uphold and enforce company policies. - Train new hires. - Address employee complaints or performance issues as needed. - Check in with employees regularly to determine satisfaction. - Schedule shifts. - Ensuring that security and safety regulations are met. - Handling customer and employee issues. - Help management create the department’s budget. - Address customer issues and complaints. - Keep track of monthly, quarterly and yearly goals. - Overseeing operations, including maintenance, cleanliness and efficiency. - Schedule regular maintenance and cleaning of facilities.- Work with management to assess and improve processes and policies. - Monitor and report on revenue and cash flow. - Uphold and enforce company policies. - Train new hires. - Address employee complaints or performance issues as needed. - Check in with employees regularly to determine satisfaction. - Schedule shifts. - Ensuring that security and safety regulations are met. - Handling customer and employee issues. - Help management create the department’s budget. - Address customer issues and complaints. - Keep track of monthly, quarterly and yearly goals. - Overseeing operations, including maintenance, cleanliness and efficiency. - Schedule regular maintenance and cleaning of facilities.

- Managing the workflow for smooth operation.- Sharing and Impliment Best Practices.- Assigning task to associates depending on their acumen.- Supporting & Monitoring the associates.- Cashiering

- Assisting in Check In & Check Out. - Handling telephone calls and guest quiery.- Maintaining Records.- Basic Cashiering- Assisting in Concierge services.

- Gathering knowledge on Company Policy & SOP.- Learning from Experienced Staff.- Assisting in Daily Operations.

Received good comments from the guest during their stay as well as from HOD'S and Team.- Learning from Experienced Staff.- Assisting in Daily Operations.