Deepak Mehta Email & Phone Number

Gurugram, Hr, In

Gurgaon, India

 Managing IT Operations which involves both Infrastructure and Application Support Services. Maintain high standards of service support SLA’s for APAC, US Customers.  Chosen by management to intervene in difficult engagements and during critical phases of solution delivery. Lead high schedule transition projects while managing staffs recruitment's, hiring, team development, appraisals and review. Implementing solutions limiting service outages, improving system efficiency, customer satisfaction and slashing error rate. Identify, plan and manage the training requirements of the new systems support teams. Manage budget administration, P&L management. Coordinating and negotiating on various vendor activities (vendor management) in support of business deliverable Looks after the team tickets Queue and delegate the tickets to respective people for support. Coordinating with Global Process Owners to prepare new processes for the team improvements and Operational continual service improvements. Looking after the escalations for the team in Critical scenarios and raise it to management for resolution. Overall operation responsibility of Teams. Working on RedHat Linux – 4, 5, 6,7 Microsoft Windows – 2003, 2008, 2012, VMWare ESX -3, 4 & 5, 6 & OVM Lumension Deployments for Windows & Linux, Backup Solutions – CommVault, Backup Exec and NetBackup.  Engage with Customer’s directly and through Customer Relationship Managers to get work done.  Engage with customers as a trusted adviser.

Gurgaon, India

 Broad expertise in both Linux servers and VMWare has led to successful solution delivery and deployments at high profile clients in manufacturing, technology and retail.  Worked on multiple levels during the engagement life-cycle to help customers achieve their information technology goals.  A demonstrated ability to engage clients on multiple levels, identify challenges, and seek opportunities helped drive practice revenue and maintain high utilization.  Fulfilled leading roles in designing and implementing complex information technology solutions. Supported other team members in all critical issues and provided KT sessions. Managed all UNIX related projects and gave direction to several Unix System Administrators.

 Monitored and maintained all incoming alerts/alarms on HP OVO monitoring window and worked on their resolution.  Actively handled installation, troubleshooting & required configuration of the Linux/Windows. Worked on OS upgradation from older versions to newer.  Worked with Level 3 collocation engineering for resolving on most critical issues.  Servers DHCP, IPsec, Iptables firewall, DNS, NTP, Installation – Kick start, network (nfs/ftp/http) install. Disk Management – partitioning tools like fdisk etc. – file system management – ext3 – file system utilities (LVM – physical, logical, volumes – volume groups – extending file systems on LVM – mount, unmount of file systems - /etc/fstab – mount options – disk quota – automounter.  Red Hat Linux Startup processes - init - /etc/inittab -– run levels – chkconfig, ntsysv utilities.  VMWare- VMOTION, DRS, FT, HA, Installing and upgrading ESX hosts.

 Demonstrated flexibility, highly adaptable team player, motivated self-starter, and customer advocate.  Assessed complex technical architectures and competently engaged in extremely compressed time frames.  Assigned to customers in multiple roles; Technical lead and senior administrator, architect/engineer, advisor/customer advocate, and account or engagement liaison.  Requested by name and extended on numerous high profile customer facing engagements. Highly suggested to customers and peers for technical expertise and engagement acumen.  Responsible for technical team management and project management during many engagements.

Mba, Information System; Is

Bachelor Of Science, It