Deepak Menon Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

United Arab Emirates

 Conducted training needs analysis for 5 operational departments to ascertain strengths, weaknesses, and skill gaps  Recommended appropriate training or business solutions to improve performance including instructor-led and eLearning.  Completely redesigned and re-developed a large, high profile, and required instructor-led course which is taken by.

Dubai, United Arab Emirates

•  Identified learning objectives, produced learning plans, coached and supported new and junior staff to develop their skills to meet the competencies Provided regular progress reports to the nominated managers.

Doha, Qatar

 Monitored that training programs are in line with approved training materials and procedures Updated trainee status report and training programs for line managers and assisted in resolving and identifying issues related to it Developed training policies and procedures that generate innovative guidelines for all training functions Assigned tasks for.

 Spearheaded training and services for external and internal customers, handling queries for agents all over South India. Monitored escalations and resolved discrepancies and malfunctions of the system with regard to the fares, availability, ticket issuance, with Head office. Imparted training to the agents who are newly cut over in to Worldspan/.

earlier known as Friends Globe Travels), Bangalore; Accountabilities: Carried out implant operations were for the corporate ICICI Onesource, currently known as First Source.Co-ordinated with all India offices of the corporate for the travel needs on domestic and international sectors.Handled queries on visa processing, reservations and ticketing. Assisted.

Bangalore

Accountabilities: Stationed at Bangalore assisted agents in the State of Karnataka with functional handling of Amadeus Global Distribution System.Answered heavy number of incoming calls, determined the nature of calls and guided the agents in ticket printing, trouble shooting, fare discrepancies, and normal functionalities of the system. Co-ordinated with.

Accountabilities: Stationed in Delhi, profile was to answer heavy incoming calls and emails from the US travel community.Interaction with the clients was over the phone, emails and chats, to construct itineraries and issue tickets for the same departing Ex-US to world wide.Handled round the world queries in major, to construct the itineraries with the deal.

Gurgaon, India

Looked after Reservation Data Maintenance Acts as the back office for Lufthansa for the purpose of space control.Was accountable for Space control of the airlines through monitoring screening dupes, and no-shows was carried out as a team member. Took initiative and assisted various other projects in RDM to handle, LTU International- for time limit checks.

Associate'S Degree, Learning And Development

Certificate in Learning and Development Practice

B.Com, Commerce

Commerce